Axis Telecom launches call recording for businesses

A leading Hull-based telecoms firm is offering businesses a cheap and effective way to monitor their customer service standards with the launch of a revolutionary call recording service.

Axis Telecom, which has a national client base of both businesses and consumers, is launching Safeline to help small and medium-sized business which cannot afford to invest in expensive call-recording hardware, or the ongoing costs of maintaining such a system.

The service works through an external server linked directly to the businesses’ telephone system. This automatically records all in- and outbound calls and stores the files on a secure central server.

Businesses can then access this archive through a unique username and password. All calls are catalogued with unique tags, allowing for instant retrieval.

David Meyers, Managing Director of Axis Telecom, said:

“This new service offers a number of benefits to businesses. It requires no initial capital outlay for set-up and, because all hardware is held offsite, all maintenance and upgrade costs are covered on an ongoing basis. The Safeline system works especially well for companies with multiple sites or home-workers, as everything is set up and run remotely.

“There are clear advantages for businesses in having call recording in place. Not only does it help to improve customer service through effective training and auditing, but it also provides legal protection for when firms are communicating with both customers and suppliers. Much like email has helped businesses keep track of written communications, with Safeline all verbal contact between parties can be logged, catalogued and archived so businesses always have something to refer back to if needed.”

Axis Telecom is based in Hull and has a company has a national customer base, made up of both businesses and consumers. Axis offers a range of services, from fixed telephone lines and broadband, to specialist business services, such as VOIP, call recording and auto answering, queuing and messaging.