BT Saves More Than GBP18 Million by Enabling Simplified Sign-On Using CA Identity and Access Management

DITTON PARK, England and ISLANDIA, New York - CA, Inc. (NASDAQ:CA) today announced that BT has saved more than GBP4.5 million per annum since 2004 using CA SiteMinder (www.ca.com/us/internet-access-control.aspx). BT’s use of CA SiteMinder (www.ca.com/us/success/collateral.aspx?cid=165274) has resulted in a decrease in IT administration, application development, password reset requests and support of auditing and compliance. BT has centralized its user authentication and authorization to key external and internal Web applications using CA SiteMinder to perform 36 million transactions per day.

BT provides networked IT, telecommunications and broadband services and its operations spread across 170 countries. In the UK alone, the company serves more than 18 million customers with 28 million exchange lines and 11.2 million broadband connections. Customer service delivery, collaboration and the ability to provide secure access over the Web for customers and suppliers are central to BT’s future growth.

BT has four portals in total, including BT.com, which all play a key role in connecting the company and its customers. More than eight million individuals regularly use the websites to access a range of self-service options from viewing bills and setting up direct debits to placing orders and managing the email accounts to which their paperless bills are sent. With BT.com and the other portals offering a gateway to personal information, it is essential that only authorized customers gain access to their own records. Robert Temple, Chief Security Architect for BT, said, “Customers expect us to get security right and don’t want to worry about issues such as identity theft. Any problems with identity and information management could be very damaging to our reputation as one of the UK’s most trusted brands.”

Prior to using CA SiteMinder, BT staff had to remember multiple passwords. “By using CA SiteMinder we have been able to decrease the number of internal passwords by enabling simplified sign-on, which has helped to increase efficiency and reduce the volume of password resets,” commented Temple. In addition, BT has eliminated the need for multiple point solutions that were previously being used for user authentication.

BT has also extended its CA SiteMinder deployment by using it in conjunction with identity federation to enable its users to access applications and data hosted by some of the company’s suppliers. “Setting up federated identities was very simple using CA SiteMinder,” Temple said. “Although there are still cultural and legal challenges surrounding federation, we now have a flexible and scalable model that we will eventually be able to extend to thousands of suppliers and other partners.”

BT employees can now access applications, such as staff surveys and personal development records, using this federated approach. Identity federation will also help the company deliver on its cost control promises by helping improve efficiency and productivity. “With federation we can share information more easily with our suppliers, with the boundaries between organizations and systems becoming invisible for staff,” said Temple. “By establishing a standards-based reusable authentication capability, we have been able to reduce complexity and further our vision for 21CN.”

CA UK & Ireland Senior Vice President and Area Manager Chris Miller said: “CA SiteMinder has enabled BT to greatly simplify user authentication and authorization and significantly cut overall administration costs. In the current economic climate, CIOs have to ensure their IT operations are leaner and meaner while maintaining customer service delivery. CA SiteMinder is helping BT achieve this balance by ensuring the right people gain trouble-free access to the right level of information assets, whether customers who want to manage their account or BT’s staff, developers and partners who want rapid information access to complete their daily tasks.”

About BT

BT is one of the world’s leading providers of communications solutions and services operating in 170 countries. Its principal activities include the provision of networked IT services globally; local, national and international telecommunications services to our customers for use at home, at work and on the move; broadband and internet products and services and converged fixed/mobile products and services. BT consists principally of four lines of business: BT Global Services, Openreach, BT Retail and BT Wholesale. In the year ended 31 March 2009, BT Group’s revenue was GBP21,390 million. British Telecommunications plc (BT) is a wholly-owned subsidiary of BT Group plc and encompasses virtually all businesses and assets of the BT Group. BT Group plc is listed on stock exchanges in London and New York.

For more information, visit www.bt.com/aboutbt

About CA

CA (NASDAQ: CA), the world’s leading independent IT management software company, helps customers optimize IT for better business results. CA’s Enterprise IT Management solutions for mainframe and distributed computing enable Lean IT-empowering organizations to more effectively govern, manage and secure their IT operations. For more information, visit www.ca.com.

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Press contacts ca@chameleonpr.com +44(0)20-7680-5500 Simon Burberry and Jennifer Sneyd Lisa Stassoulli CA +44(0)1753-241372 Lisa.Stassoulli@ca.com Leanne Agurkis CA +1-386-738-1912 Leanne.Agurkis@ca.com E. Brian Harris CA, Inc. Corporate Communications office: +1-631-342-6508 mobile: +1-804-815-8377 brian.harris@ca.com

Source: CA, Inc.

Press contacts: ca at chameleonpr.com, +44(0)20-7680-5500, Simon Burberry and Jennifer Sneyd; Lisa Stassoulli, CA, +44(0)1753-241372, Lisa.Stassoulli at ca.com; Leanne Agurkis, CA, +1-386-738-1912, Leanne.Agurkis at ca.com; E. Brian Harris, CA, Inc., Corporate Communications, office: +1-631-342-6508, mobile: +1-804-815-8377, brian.harris at ca.com