Communications Service Providers Want Industry Standards Adopted for BSS/OSS Business Processes and IT Architecture

Wednesday, May 11, 2011

New Independent Research Shows Benefits of Standards Adoption Include IT Budget Savings, Reduced integration Costs and increased Operational Agility

Redwood Shores, Calif. – May 11, 2011

News Facts

Oracle today released the results of independent research questioning senior IT executives at Communications Service Providers (CSPs) across EMEA, the Americas and APAC on the need for consistent adoption of industry standards in their Business and Operations Support Systems (BSS/OSS) business processes
Carried out by Vanson Bourne, the research found that more than half (56 percent) of respondents estimated they would free up in excess of 10 percent of their annual IT budgets if existing industry standards for BSS/OSS business processes were widely adopted, with the average percentage amongst all respondents being almost 16 percent
Inconsistent adoption of industry standards for BSS/OSS business processes and IT infrastructure has led to challenges for CSPs: Three quarters of respondents (75 percent) believe that systems integration costs are higher now than they would be with the widespread adoption of standards, and 65 percent felt the same way about management and maintenance costs
For 57 percent of respondents, the lack of industry-wide standards adoption makes it more difficult for IT departments to respond as quickly as they would like to new demands from the business
When asked which outcomes for BSS/OSS would provide the biggest benefit to their business, 54 percent ranked increasing the agility of the IT architecture to become more responsive to business needs in their top three
Two-thirds (67 percent) of respondents then went on to state that agreed industry standards for BSS/OSS business processes would be very helpful or helpful in achieving this outcome

Supporting Quotes

“It is clear from this research that industry standards have a very real role to play in making BSS/OSS work for the business. Standards expedite procurement processes for our customers through their use of common terms to describe product and service capabilities, and the ability to identify inefficiencies via comparisons with industry best practices. As we can see from the results of this new research, standardisation can also reduce integration and operational costs, as well as risk. Oracle Communications is committed to industry standards, and today has also announced that our Rapid Offer Design and Order Delivery ( (RODOD) solution is the first to complete the new TM Forum Frameworx Solution Certification ( process” said Bhaskar Gorti, Senior Vice President & General Manager, Oracle Communications.
“This research reinforces the critical need for standardized BSS/OSS business processes, clearly demonstrating the tangible financial and operational efficiency savings to be made through their use. TM Forum remains focused on simplifying the complexity of running a CSP’s business through our Frameworx suite of standards, which provide the blueprint for effective business operations. The commitment of companies such as Oracle, which recently worked to make its RODOD solution the first to receive the TM Forum Frameworx Solution Certification, demonstrates rapidly growing demand for Frameworx standardization by CSPs." said Keith Willetts, Chairman, TM Forum

Supporting Resources

Oracle in Communications (
Oracle’s Rapid Offer Design and Order Delivery Solution (
Detailed Conformance Assessment Results for Oracle’s RODOD (TM Forum) (
KT Deploys RODOD and Selects Further Oracle Communications Solutions (
Colt Technology Services Goes Live with Oracle’s RODOD solution (
Oracle’s RODOD Virtual Briefing Centre (
Oracle Communications on YouTube (
Oracle Communications on Facebook (
Oracle Communications on Twitter (
Oracle Communications on LinkedIn (

Notes to Editors

In February 2011, Vanson Bourne ( surveyed 100 senior IT executives at leading communications service providers. The research questioned 40 executives in EMEA, 30 executives in the Americas, and 30 executives in the Asia Pacific region.

About Oracle Communications

Only Oracle’s software and systems span the communications industry technology landscape — from carrier-grade servers, storage and IT infrastructure, to mission-critical business and operational support systems and service delivery platforms; from business intelligence applications and retail point-of-sale solutions to the Java platform running on more than two billion mobile and handheld devices.  Oracle helps 100 of the world's top 100 service providers innovate and exploit new business models, build strong, profitable customer relationships, and streamline operations. For more information, visit

About Vanson Bourne

Vanson Bourne creates and delivers compelling, relevant content for technology brands to own and use in high value media relations, demand generation and thought leadership marketing campaigns. We couple our specialist technology research expertise with our years of experience in helping technology brands communicate with their markets. The result is well-crafted, independent and robust content, for B2B and B2C marketing programmes. More information can be found at

About TM Forum

TM Forum is the world’s leading industry association focused on enabling best-in-class IT for service providers in the communications, media and cloud service markets. The Forum provides business-critical industry standards and expertise to enable the creation, delivery and monetization of digital services. 

About Oracle

Oracle (NASDAQ: ORCL) provides the most complete, open, and integrated business software and hardware systems in the world. For more information about Oracle, visit (


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Joanna Vos


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