Dell Locates Its First Western China Customer Service Center in Tianfu Software Park

By Chengdu Tianfu Software Park, PRNE
Thursday, January 20, 2011

CHENGDU, China, January 21, 2011 - Dell, the world's second-largest PC maker, has formally launched
its customer service center in Chengdu Tianfu Software Park
2BRelease&utm_campaign=Dell%2Bnews%2Bprnewswire), the largest software park
operation in China. This center has a capacity of 400 seats in the first
phase of operation and is Dell's third customer service center in China and
the first in the western China region.

"Dell Inc. plans to spend more than $100 billion over 10 years to
broaden operations in China. The flagship base of China's second operations
center in Chengdu adds manufacturing, sales and services, to support the
rapid growth in business occurring in western China. The expansion is also to
support the Western-China Development Strategy (Go-West policy) aimed at
developing the country's inner-western region for trade and commerce," said
Steve Felice, President of Dell's global small and medium business

China's national "Go West Policy" strategy has successfully
attracted a large number of foreign enterprises to Chengdu in the past few
years, such as Intel, Texas Instruments, Alcatel-Lucent, Motorola, Sony and
Hitachi. As per today, 179 Global 500 companies have a presence in Chengdu as
well as11 of the top 20 software enterprises. Chengdu was listed as one of
the World's Fastest-Growing Cities over the next decade by Forbes Magazine
last October, and named as the top investment destination in China by the
American Chamber of Commerce in 2010.

"Chengdu is China's IT hub, and it has become the preferred
location for foreign investors to layout in West China," Bai Gang, the Vice
city major stated.

The customer service center is the first project of Dell's
flagship base launched in Chengdu; other projects will be started up
successively in 2011. The Chengdu site could grow to 3,000 team members in
the end of this year.

About Tianfu Software Park

Tianfu Software Park is one of the key national level software
industry bases and the largest software park operation in West China with a
total construction area of over 1.2 million m2, Tianfu Software Park is
invested and supported by Chengdu Hi-tech Zone government. As per December of
2010, over 160 companies, including IBM, Accenture, SAP, Cisco, EMC,
Nokia-Siemens Networks, Ericsson and Huawei, employing over 26,000 people.

    Tammy Zhou
    Phone: +8628-8533-1111*8181

Tammy Zhou, +8628-8533-1111*8181, or zhoumin at

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