E-Commerce Report 2010: Fewer Fraud Attempts in European Online Trade

COLOGNE, Germany, December 2, 2010 - The number of fraud attempts in European online trade has declined
slightly. This is one of the results of the new E-Commerce Report 2010 by
Deutsche Card Services. In case of the most popular e-commerce payment method
- the credit card - fewer chargebacks after a cardholder complaint were
caused by fraud attempts. This is evident from the fact that the share of
chargebacks on the grounds that the purchase was not authorised by the
cardholder or that the card was not presented fell by 7%. At 0.34%, the
chargeback ratio - the share of credit card transactions charged back after
an objection by the cardholder - is still low. The non-payment risk is higher
for men than for women. Furthermore, it is higher for both British shops and
British customers and is above the European average. It applies to all card
payments in e-commerce and, with one exception, to direct debits, that a
higher transaction value means a higher non-payment risk. More information:
www.deutsche-card-services.com/en/ecommerce-report0/e-commerce-report.
html.

The E-Commerce Report analyses purchasing and payment
behaviour and non-payment risks in online trade; the study has been published
annually since 2002. In contrast to other research, the study by the Deutsche
Bank subsidiary is based on real-life purchases and not on surveys. It starts
from about 24 million transactions processed via the Deutsche Card Services
platform. All data are fully anonymised and comply with all data-protection
requirements. The study is available from the online shop of Deutsche Card
Services.

General non-payment-risk trends in e-commerce:

    - Fewer fraud attempts

    - Non-payment risk higher for men

    - Higher non-payment risk in British shops

    - Chargeback ratio declines further

    - Higher transaction values result in higher non-payment risks generally

Complete press release:
www.deutsche-card-services.com/en/company/press-room/latest-news.html

    Deutsche Card Services
    Marketing&Communications
    Tobias F. Hauptvogel
    Tel.:+49-22199577-728
    Fax:+49-22199577-8728
    www.deutsche-card-services.com
    E-mail:pr.deucs@db.com

Deutsche Card Services, Marketing&Communications, Tobias F. Hauptvogel, Tel.:+49-22199577-728, Fax:+49-22199577-8728