Frost & Sullivan Honors Alcatel-Lucent With Market Leadership Award for Contact Center Systems

LONDON, January 27 - Frost & Sullivan has named Alcatel-Lucent its EMEA Inbound Contact
Routing Systems Market Penetration Leader for 2009. The Frost & Sullivan
Award for Market Leadership Penetration is presented each year to the company
whose product innovation, marketing and sales strategies have enabled it to
gain the most market share in the past two to three years.

(Logo: www.newscom.com/cgi-bin/prnh/20081117/FSLOGO)

"Alcatel-Lucent is recognised for its clear understanding of EMEA's
small- and medium-size business (SMB) contact center market requirements and
its equally clear vision for addressing those demands," noted Frost &
Sullivan Research Analyst Joe Outlaw. "The company also leverages
market-leading contact center technology from Genesys, a leader in customer
service software, and a core part of the Alcatel-Lucent enterprise portfolio
of which the company is commended for designing systems that are flexible,
easy-to-use, and deliver lower cost of ownership - all critical SMB
requirements."

    Alcatel-Lucent's key solutions for this market include:

    -- Alcatel-Lucent OmniTouch(TM) Contact Center Standard Edition
       (enterprise.alcatel-lucent.com/?product=ContactCenterStandardEdition&page=overview)
       a mid-market, voice-only solution embedded in the Alcatel-Lucent
       OmniPCX Enterprise (enterprise.alcatel-lucent.com/?product=OmniPCXenterprise&page=overview)
       Communication Server that is positioned to meet basic contact center
       functionality requirements.

    -- Alcatel-Lucent OmniTouch Contact Center Premium Edition
       (enterprise.alcatel-lucent.com/?product=ContactCenterPremiumEdition&page=overview)
       - a mid-market, multi-media IP contact center solution that enables
       contact center managers to simplify operations through an all-in-one
       interface (Visual CC), enabling drag and drop features and gives
       access to all the configuration, routing, real-time monitoring and
       reporting features for day-to-day information.

    -- Alcatel-Lucent OmniTouch Call Center - Office Edition
       (enterprise.alcatel-lucent.com/?product=CallCenterOffice&page=overview)
       - an all-in-one solution for small to mid-sized businesses designed
       to enhance customer relationship management and grow with the
       company's needs.

"Alcatel-Lucent understands that SMB environments must respond to the
dynamics of today's businesses by providing ease of use, automatic agent
license increases, and by enabling agents or enterprise users the ability to
log into the contact center from any phone, either on or off the enterprise
campus," remarked Outlaw.

Frost & Sullivan Best Practices Awards recognize companies in a variety
of regional and global markets for demonstrating outstanding achievement and
superior performance in areas such as leadership, technological innovation,
customer service and strategic product development. Industry analysts compare
market participants and measure performance through in-depth interviews,
analysis, and extensive secondary research in order to identify best
practices in the industry.

About Alcatel-Lucent

Alcatel-Lucent (Euronext Paris and NYSE: ALU) is the trusted partner of
service providers, enterprises and governments worldwide, providing solutions
to deliver voice, data and video communication services to end-users. A
leader in fixed, mobile and converged broadband networking, IP technologies,
applications and services, Alcatel-Lucent leverages the unrivalled technical
and scientific expertise of Bell Labs, one of the largest innovation
powerhouses in the communications industry. With operations in more than 130
countries and the most experienced global services organization in the
industry, Alcatel-Lucent is a local partner with a global reach.
Alcatel-Lucent achieved revenues of Euro 16.98 billion in 2008 and is
incorporated in France, with executive offices located in Paris. For more
information, visit Alcatel-Lucent on the Internet:
www.alcatel-lucent.com

About Frost & Sullivan

Frost & Sullivan, the Growth Partnership Company, enables clients to
accelerate growth and achieve best-in-class positions in growth, innovation
and leadership. The company's Growth Partnership Service provides the CEO and
the CEO's Growth Team with disciplined research and best-practice models to
drive the generation, evaluation, and implementation of powerful growth
strategies. Frost & Sullivan leverages over 45 years of experience in
partnering with Global 1000 companies, emerging businesses and the investment
community from 40 offices on six continents. To join our Growth Partnership,
please visit www.awards.frost.com.

Contact:

Ciara Jamie Connolly, Senior Events & Promotions Executive, EMEA, Best
Practices, Frost & Sullivan, ciara.connolly@frost.com, P:
+44-(0)-207-915-7868, F: +44-(0)-207-730-3343, www.frost.com

Tracy Dupree, PR Manager, Alcatel-Lucent, +1-818-878-4408,
tracy.dupree@alcatel-lucent.com

Ciara Jamie Connolly, Senior Events & Promotions Executive, EMEA, Best Practices, of Frost & Sullivan, ciara.connolly at frost.com, +44-(0)-207-915-7868, fax, +44-(0)-207-730-3343; or Tracy Dupree, PR Manager of Alcatel-Lucent, +1-818-878-4408, tracy.dupree at alcatel-lucent.com