FxPro Demonstrates Leadership Offering Comprehensive 24/7 Customer Service
By Fxpro, PRNEMonday, April 19, 2010
LIMASSOL, Cyprus, April 20, 2010 - FxPro Financial Services Ltd (FxPro), one of the world's most dynamic and
fastest growing retail brokers in FX and CFDs, today announces its client
services are now fully operational 24 hours a day, seven days a week. In its
latest initiative to provide an expanding and innovative service offering to
its customers, FxPro launches a comprehensive set of services available
around the clock to support clients during the complete lifecycle of their
trading activity.
Since its launch in 2007, FxPro has been committed to providing an
innovative and flexible service to its clients. Based upon ongoing client
feedback, FxPro has worked to tailor its offering to ensure it meets the
needs of the majority of its investors who often only have time to consider
their investments in FX and CFDs and trade outside of the working day. FxPro
has successfully been trialling a 24/7 service with clients since January
2010 and this has now become a permanent feature.
George Xydas, Director of International Operations, FxPro commented, "It
is a major milestone for FxPro to offer the full suite of client support
services on a 24/7 basis. This new service will allow us to help our traders
with any account query or request and provide operational staff from Back
Office and Administration, to Customer Support, Technical and Sales around
the clock. FxPro's objective is to provide industry leading, innovative
customer service and this marks the latest evolution as we continue to strive
to better serve our client needs."
24/7 services will include Back Office (account opening and verification,
and client changes to existing accounts); Accounting (deposits and
withdrawals and use of all payment methods), Customer Support (platform,
trading and general enquiries, via Live Chat, Freephone, Dial-Back and
E-mail), and Sales (support for new accounts registration, as well to help
with newly registered clients). All clients have the opportunity to live chat
or e-mail in order to access the information they need 24 hours a day, seven
days a week.
In a recent client survey we asked:
Are you happier with the services now that they are available 24/7, and
what is it specifically that you like about our 24/7 customer service?
"Yes, very much, in fact that's one of the reasons I am using FxPro."
Mr Emenike Collins
"24/7 is all the more better as people like me typically find weekends
for doing such extra work, so it is definitely convenient and I appreciate
it."
Mr Yogender Gupta
"Everything, especially the one-on-one contact with the members of staff,
the quick response I get whenever I want to chat."
Mr Christopher Aggo
"I really, really appreciate that you are there for us all the time.
Thanks for the better service."
Mrs Lan-nie Chen
Notes to Media
About FxPro
FxPro Financial Services Ltd (FxPro) is one of the world's
most dynamic and fastest growing retail foreign exchange (Forex) brokers.
Operating since 2007, our innovative management approach produces a
successful growth business among peers benefiting from strong global
diversification serving clients residing in 120 countries with
industry-leading technology and unmatched, 24/7 live customer support. We are
a Cyprus Securities and Exchange Commission authorized and regulated
financial services company (license no. 078/07), and operate under the EU
Markets in Financial Instruments Directive (MiFID). FxPro is the Official
Forex Trading Partner of Virgin Racing's Formula One Team and the FIA World
Rally Championship, and is well on its way to becoming the world's preferred
Forex broker. For further information, please visit www.FxPro.com.
For media enquiries, please contact: Sarah Constantinides E-mail: pr@fxpro.com Tel: +357-25-969-264
For media enquiries, please contact: Sarah Constantinides, E-mail: pr at fxpro.com, Tel: +357-25-969-264
Tags: April 20, Cyprus, Fxpro, Limassol