npower Launches No Call Out Cash Back Service for Boiler Customers

WORCESTER, England, April 8, 2010 - npower, the UK's brightest energy company, launches a pioneering new
service that's set to shake up the industry whilst rewarding consumers.

hometeam 50 Boiler Care Flexi (hometeam 50) is billed as the fairest
boiler care cover
(www.npower.com/web/HometeamCare/index.htm#from=boilercare) giving
help to customers when they need it and money back if they don't use the
service.

If consumers don't call out npower's hometeam to work on their boiler
during the 12 month care plan npower will automatically return 50% of the
value of the cover plan to the customer on their year anniversary.

What's more - included in hometeam 50
(www.npower.com/web/hometeam/index.htm) an annual boiler service,
usually worth GBP74.

The service was devised after npower polled customers and found 78% said
they wanted cash back on cover plans which aren't claimed.

hometeam 50 boiler care flexi
(https://www.npower.com/At_Home/Tactical/HometeamCare/Default.aspx)is priced
at GBP10.50 per month, exactly the same as British Gas' Homecare 100 product,
and offers the same cover - save for one important difference - npower
Hometeam 50's 50% No Call Out Cash Back
(www.npower.com/web/hometeamcare/).

npower estimates that there are currently some four million British Gas
customers in Britain that could be missing out on a GBP252 million windfall.

Giuseppe Di Vita managing director of npower retail said:

"Ensuring homes are warm and well serviced is extremely important to us.
But we know it can feel galling to pay out to protect a home appliance, like
a boiler, and never call upon the cover.

"We thought it was time the industry got a shake up - hence the launch of
hometeam 50. We hope this product launch will provide peace of mind to
customers - plus a great No Call Out Cash Back incentive.

"hometeam 50 is also a direct challenge to a market that is dominated by
British Gas, with a fair, open and rewarding product that's hard to better.

"We estimate that four million households are signed up to British Gas's
homecare products; that's 16.5% of homes in Britain who are potentially
losing out on a possible GBP252 million of cash-back."

Notes to editors:

About npower

npower has 6.6 million residential gas and electricity accounts
throughout the UK. npower is a market leader in renewable energy. Consumers
can join the energy industry discussion on npower's interactive debating
website - the brighter energy debate, where they can post their questions,
views and comments.

npower is also dedicated to helping UK businesses use energy more
efficiently and therefore spend less money on their bills. It aims to have a
positive impact on the communities it serves and reduce customers' carbon
footprints whilst always improving service.

npower hometeam installs, and provides boiler servicing, in addition to
offering gas boiler repair and a wide variety of heating cover options in
conjunction with homeserve.

    For further information please contact:
    Amy Rynn
    npower press office
    npower
    Oak House
    Bridgwater Road
    Worcester
    WR4 9FP
    +44-(0)845-070-2807

For further information please contact: Amy Rynn, npower press office, npower, Oak House,
Bridgwater Road, Worcester, WR4 9FP, +44-(0)845-070-2807