Objet Kicks Off Annual Customer Survey as Part of Strategy to Ensure Customers’ Needs are Met

By Objet Ltd, PRNE
Wednesday, November 2, 2011

REHOVOT, Israel, November 3, 2011 -

Customer Satisfaction Increases Year Over Year; Last Year, 75.6% Gave Objet Highest Marks in Overall Satisfaction

Objet Ltd., the innovation leader in 3D printing for rapid prototyping and additive manufacturing, has launched its annual customer survey for 2011. The worldwide survey, now in its third year, is a key part of Objet’s ongoing strategy to listen closely to customers’ views of Objet products and services. Based on their responses, Objet assigns teams to address the feedback and requirements and to monitor improvement.

Overall, Objet consistently scores highly in multiple areas relating to its product offering and service delivery. More than 75% of respondents to the 2010 survey said there was a “high” or “very high” likelihood they would recommend Objet to others. In terms of general satisfaction, 75.6% of customers rated their satisfaction either “high” or “very high”. The percentage of respondents who gave the highest possible score for installation and training improved by 20% from 2009 to 2010. Year over year improvements such as these confirm the effectiveness of Objet’s strategy of listening to customers and implementing changes.

Following last year’s survey, Objet set more than 120 key performance indicators (KPIs), providing a clear set of action items that were implemented in order to meet the issues that were raised in the survey. The results of this year’s survey will enable Objet to evaluate the effectiveness of its continual improvement efforts and to further upgrade its performance.

“Placing our customers’ satisfaction at the top of our priorities is part of our commitment to ensuring they enjoy the highest value from our offering,” said David Reis, CEO of Objet. “Our annual customer survey allows us to better address customers’ needs, which we trust will provide valuable benefits to future customers as well.”

“We encourage all our customers to complete the 2011 Survey as it’s a powerful opportunity for them to be heard and for us to listen attentively to their requests,” continued Mr. Reis.

About Objet

Objet Ltd., is a leading provider of high quality, cost effective inkjet-based 3D printing systems and materials. A global company, Objet has offices in North America, Europe, Japan, China, Hong Kong, and India.

Objet’s 3D printing systems and 3D printing materials are ideal for any company involved in the manufacture or design of physical products using 3D software or other 3D content. Companies using Objet’s solutions can be typically found in sectors such as consumer goods & electronics, aerospace & defense, automotive, education, dental, medical and medical devices, architecture, industrial machinery, footwear, sporting goods, toys and service bureaus.

Founded in 1998, the company has thousands of customers worldwide including a substantial share of the relevant Fortune 100 and Fortune 500. Its award-winning technology (12 awards in 5 years) is based upon over 110 patents and patent pending inventions.

Objet’s advanced 3D printing systems and range of over 60 materials enable professionals to build prototypes that accurately simulate the true look, feel and function of an end-product, even complex, assembled goods. The Objet Connex™ line of multi-material 3D printers features the world’s only technology to simultaneously jet 2 materials. With this, users can print many different materials into a single part and print various mixed parts on the same build tray. Users can also create advanced composite materials, or Digital Materials™ featuring unique mechanical and thermal properties. Objet’s range of over 60 3D printing materials simulate properties ranging from rigid to rubber-like, transparent to opaque and standard to ABS-grade engineering plastics, with a large number of in-between shore grades and shades.

Objet’s 3D printers are available in a range of form-factors, from cost-effective desktop 3D printers ideal for entry-level professionals all the way to industrial-scale multi-material machines for front-line designers and top manufacturers. Objet’s 3D printers feature the industry’s highest-resolution 3D printing quality, based on 16-micron (0.0006 in.) super-thin layering, wide material versatility, office friendliness and ease of operation.

For more information, visit us at www.objet.com, and for more about 3D printing industry-related news, business issues and trends, read the Objet blog.

© 2011 Objet, Objet24, Objet30, Objet Studio, Quadra, QuadraTempo, FullCure, SHR, Eden, Eden250, Eden260, Eden260V, Eden330, Eden350, Eden350V, Eden500V, Job Manager, CADMatrix, Connex, Connex260, Connex350, Connex500, Alaris, Alaris30, PolyLog, TangoBlack, TangoGray, TangoPlus, TangoBlackPlus, VeroBlue, VeroBlack, VeroClear, VeroDent, VeroGray, VeroWhite, VeroWhitePlus, Durus, Digital Materials, PolyJet, PolyJet Matrix, ABS-like and ObjetGreen are trademarks or registered trademarks of Objet Geometries Ltd. and may be registered in certain jurisdictions. All other trademarks belong to their respective owners.

    Objet Media Contacts

    USA                                Europe
    Caitlin Hool                       Claire Russell-Jones
    Gabbegroup                         UK Bespoke
    Tel. +1-212-220-4444               Tel: +44-1737-215200
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    Asia Pacific                       Japan
    Jenny Chan                         Masaya Takahama
    The Hoffman Agency                 The Hoffman Agency, Japan
    Tel: +81-3-2231-8101               Tel: +81-3-5159-2145
    E-mail. jchan@hoffman.com          Email. mtakahama@hoffman.com

    India                              Korea
    Shivalika Chadha                   Jihyun Lee
    Avian Media                        The Hoffman Agency Korea
    Tel. +91-9717838601                Tel. +82-10-3408-1609
    Email. shivalika@avian-media.com   Email. jhlee@hoffman.com
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    Alison McDonald
    PR Connections
    Tel. +27(0)11-468-1192
    Email. alison@pr.co.za
    Arita Mattsoff
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    Email. arita@objet.com
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    The Hoffman Agency, China
    Tel. +86-21-6391-5869
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    Patricia Tawil
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