PhillipsTaylorBrown Launches New IT Support for Resellers Designed to Provide High Level Rapid Problem Resolution

NOTTINGHAM, England -

- ‘IT Support for Resellers’ Launched by IT Support Consultancy and Exchange Migration and Server Virtualization Specialists, PhillipsTaylorBrown, With ‘Try-before-you-buy’ Free Trial

IT consultancy, PhillipsTaylorBrown www.phillipstaylorbrown.com, has today launched a new service offering, specifically targeting resellers, ISVs and systems integrators. IT Support for Resellers from PhillipsTaylorBrown is a UK-wide second and higher level support service for the IT support community, designed to quickly resolve complex IT issues that onsite or attending staff cannot, such as server virtualization and Microsoft Exchange migration tr.im/exchangemigration

PhillipsTaylorBrown, a Microsoft Gold Certified Partner and IT support consultancy, is offering a high-level support programme to support IT organisations and resellers which require immediately-available, specialist knowledge, such as such as server virtualization tr.im/virtualization and Microsoft Exchange migration, to back-up their own support engineers for whatever reason. Through the ‘Try-before-you-buy’ free trial option, new reseller customers can register with PhillipsTaylorBrown and receive one free problem resolution, irrespective of complexity or time required.

PhillipsTaylorBrown specialises in the design, implementation and support of network infrastructures, from end-user desktop systems, to the back-end servers, particularly for Microsoft environments. The consultancy offers second and third level support to resellers and technology providers in areas including messaging, Microsoft Exchange migration, server virtualization and emergency ‘network down’ situations, where high-level support skills are needed to provide extra resource to the existing support team - whatever the reason; sickness, holiday or lack of specialist knowledge tr.im/itsupport

PhillipsTaylorBrown has designed this service specifically to provide specialist support to any ISVs, resellers and system integrators who need expert and immediate assistance with complex problems. Particular elements of the Microsoft environment often require specialist knowledge and experience which is not necessarily held in-house. With its status as a Microsoft Gold Certified Partner, PhillipsTaylorBrown is able to leverage its familiarity with the entire range of Microsoft products, especially in instances of Microsoft Exchange migration or where Microsoft Hyper-V is necessary for server virtualization.

Tony Brown, Technical Director of PhillipsTaylorBrown, comments, “Extra support resources are often required by resellers to supplement their own teams when temporarily under-staffed and when their own knowledge and expertise is insufficient. However, even in these situations, just signing up a new support agency is an inherently risky proposition. Instead, therefore, we are offering a real ‘try-before-you-buy’ scheme. On registering with us, we will deliver one problem resolution, at no charge and therefore no risk, no matter what the nature of the enquiry is. Our team of expert support staff are on hand to provide instant support, and we pride ourselves on a personalised service - not hours of time waiting on a call centre line.”

Brown concludes, “The service provides a swift resolution to challenging and in-depth technical issues, such as server virtualization and Microsoft Exchange migration, which can affect resellers’ success. Each client is assigned their own technical contact who is able to deal with issues or escalate them to problem resolution. With the option to try our service for ‘free’ and solve a real and immediate problem, we hope that the channel will quickly see the value of the support we can offer their teams.”

About PhillpsTaylorBrown

PhillipsTaylorBrown specialises in the design, implementation and support of network infrastructures, from end-user desktop systems, to the back-end servers. The core business is to provide solutions allowing the business to be objective at all times.

PhillipsTaylorBrown has the knowledge and ability to ensure that businesses get the most from their IT infrastructures and are dedicated to the provision of innovative solutions to IT problems.

For further information, please contact: Natalie Weatherer Itpr Tel. +44(0)1932-578800 www.itpr.co.uk

Source: PhillipsTaylorBrown

For further information, please contact: Natalie Weatherer, Itpr, Tel. +44(0)1932-578800, https://www.itpr.co.uk