Speed-Trap’s Mobile Technology Completes the View of Online Customer Experience

NEWBURY, England -

- Speed-Trap Extends the Reach of its Technology to Monitor Visitor Interaction With Websites and Web Applications to Now Include Mobile Customer Experience Measurement by Providing Mobile Internet Analytics of Activity on Mobile Devices From Nokia to Nintendo

Speed-Trap, www.speed-trap.com the online customer insight provider, has extended its Tag-Free(TM) Dynamic Collection(TM) technology to capture data from website visitors accessing sites via almost any mobile device, providing full mobile internet analytics and mobile customer experience measurement.

Speed-Trap’s mobile internet analytics development allows Speed-Trap customers to build a holistic view of their visitors’ online interaction across both traditional Mac/PC and mobile platforms and develop detailed mobile customer experience measurement. Armed with this insight, they can decide how best to market to certain individuals, based upon detailed analysis of their interactions.

Malcolm Duckett, VP Operations and Marketing at Speed-Trap, bit.ly/stcon comments, “With a world that is running headlong into mobile and ubiquitous internet access, having a web analytics solution which only works with traditional browsers within desktop computers would be madness. Today’s internet-enabled mobile devices will become the principal way in which people interact with the brands they do business with. It is therefore essential that the brands utilise mobile internet analytics and are able to determine precisely how, when and why their websites and rich-media applications are being accessed, including when their customers are on the move - complete mobile customer experience measurement. When you consider that Speed-Trap can make this data available in real-time, then this can lead to excellent cross-channel marketing opportunities, particularly if combined with location-based technologies.”

Speed-Trap has just made extended mobile device and browser support - mobile internet analytics - available within Speed-Trap Version 7, and is able to incorporate the mobile customer experience measurement data into the evolving individual customer profiles Speed-Trap’s systems build. With the entire history of the visitor’s personal interaction with the site on hand, and the opportunity to add offline CRM data, this complete profile can feed into a behavioural targeting advertising engine, creating a particularly powerful marketing proposition bit.ly/stcst

Duckett explains, “By combining the full online mobile customer experience measurement information, including mobile internet analytics, with the CRM data gathered via the other channels, targeted advertising and personalisation can be vastly improved. This data can even have an impact on what methods of advertising are best suited to particular people - for example, someone who repeatedly visits the site from a mobile, more so than via a desktop, may well be more susceptible to an SMS advert than an email, and our mobile internet analytics can provide this insight.”

Duckett continues, “Mobile access to websites is becoming easier and more and more pervasive, and so using mobile internet analytics to attain a full understanding of the motivations and reasons behind a customer visiting your site via a mobile device rather than via a desktop or laptop is crucial bit.ly/stapps Marketers need to deploy mobile customer experience measurement techniques to understand whether the visit is the result of offline advertising prompting them, or to perform price comparisons when in-store, or whether it is simply on a whim. Each of these revelations can allow brands to immediately present the individual customer with appropriate offers and site content, but can also offer insight into the effectiveness of other marketing strategies as a whole.”

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About Speed-Trap

Speed-Trap is a provider of software that uses Web 2.0 technology to capture and analyse interaction at the user interface - whatever the device e.g. mobile, iPhone, PDA, gaming console, or technology deployed e.g. webpage, Adobe AIR, Silverlight, Flash, Flex, AJAX etc. - to deliver complete real-time data on every visitor and user of all your online applications - complete online customer insight.

Speed-Trap’s systems have come to define a new approach to the integration of online applications into an enterprise’s Information Architecture. The system’s User Interface Capture functionality provides a definitive, flexible and reusable source of customer, behavioural, process and performance data from any internet, intranet or extranet application.

Speed-Trap’s customers use their patented and tag-free Dynamic Collection(TM) solutions to drive applications as diverse as Fraud Detection, Marketing Automation, Campaign Measurement, Usability & Design, CRM systems and Web Analytics.

With an integrated, interactive reporting suite and options to directly populate Enterprise Data warehouses via its partnership with Teradata, it represents the leading edge of advanced online channel data capture, analysis and delivery systems. Companies like The SAS Institute utilise Speed-Trap’s technology in their SAS for Customer Experience Analytics product that couples their world-class analytics, marketing tools with Speed-Trap technology to provide integrated cross-channel marketing and customer insight.

Based in the UK, Speed-Trap delivers its solutions directly and via a range of OEM, reseller and system integration partners around the world. Direct customers include Alliance & Leicester, AXA, directgov, Betfair, Paddy Power, PC World Business, ghd and WH Smith. Speed-Trap’s partners include the SAS Institute, Teradata Corporation, Arcade e-Business, BIMA Consulting and Zencos LLC.

For further information, please contact: Malcolm Duckett Speed-Trap Tel: +44-(0)1635-230-630 www.speed-trap.com/ Will Gardiner/ Nicola Miller itpr Tel: +44-(0)1932-578-800 www.itpr.co.uk/

Source: Speed-Trap

For further information, please contact: Malcolm Duckett, Speed-Trap, Tel: +44-(0)1635-230-630, https://www.speed-trap.com/. Will Gardiner/ Nicola Miller, itpr, Tel: +44-(0)1932-578-800, https://www.itpr.co.uk/