The International Customer Management Institute (ICMI) Opens Nominations for the 2010 Spirit of Service AwardBy The International Customer Management Institute icmi Ubm Live, PRNE
Monday, June 14, 2010
ICMI recognizes frontline call center/contact center agents nominated by peers and managers for exceptional contributions to customer satisfaction and loyalty
COLORADO SPRINGS, Colorado, June 15, 2010 - ICMI, now in its 25th year, is accepting nominations for its annual
Spirit of Service Award
deadline for nominations
is July 23rd 2010.
Candidates for this award will be nominated by their colleagues, their
supervisors and managers, and even executives in their organizations.
Nominees must demonstrate a commitment to quality service, product-knowledge,
knowledge of their customers, and an ability to handle all callbacks and
emails with a sense of urgency. Furthermore, they must make it easy to do
business with the company, focus on customers and not sales, and provide what
is promised to their customers.
"This award," says Layne Holley, ICMI's Director of Community Services,
"is wonderful in that it recognizes the frontline agents who strive to bring
value every day to their customers and their organization. It encompasses not
just providing excellent service at the customer level - which is certainly
important - but it often highlights agents' contributions to the overall
process in the contact center. This type of behavior is important in that it
can contribute to so many improvements in the call center environment that
can have a direct impact on customer satisfaction and loyalty."
The Spirit of Service
which is granted to call center agents worldwide who embody commitment to
superior customer service and team membership within their call/contact
center, will be presented during ICMI's "Celebrate the Spirit of Service
Webinar" on October 6, 2010. Nominees and winners will be notified of their
status in August.
Winners of this award will receive a certificate recognizing them as an
ICMI Spirit of Service 'Agent of the Year' award winner, a complimentary copy
of the book "A Career for the 21st Century: A Handbook for Call Center
Agents", and an ICMI online course of their choice (value US$299).
Nominations are reviewed by ICMI staff and a team of judges - call center
experts and practitioners, many of whom were once agents themselves, in a
two-tier process to determine the Spirit of Service
winners and honorable mentions.
an agent in your call center complete the online form
and return it to ICMI on or before July 23, 2010.
Last year's winners were; Jerri Sauter, CIGNA Healthcare Service
Operations; Carole Garliardo, E.S. Small Business Administration; and David
The International Customer Management Institute (ICMI), celebrating its
25th anniversary in 2010, is the leading global provider of comprehensive
resources for customer management professionals - from frontline agents to
executives - who wish to improve contact center operations, empower contact
center employees, and enhance customer loyalty. ICMI's experienced and
dedicated team of industry insiders, analysts, and consultants are committed
to providing uncompromised objectivity and results-oriented vision through
the organization's respected lineup of professional services including:
Training and Certification, Consulting, Events, and Informational Resources.
Founded in 1985, ICMI continues to serve as one of the most established and
respected organizations in the call center industry.
ICMI is a part of UBM Live which provides leading integrated media
solutions and professional services across 20 different markets. Operating
across the globe, its events, training, publications, award programs, and
websites offer professionals in Interiors, Security, Venues, Customer
Management, Safety & Health and Facilities the ultimate experience in
learning, networking, and business development.
For more information, visit www.icmi.com.
Marta Baker, ICMI, International Customer Management Institute, +1-719-785-5364, mbaker at icmi.com
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