Titcheners Awards Major Outsourcing Contract to IRIS

LONDON - IRIS Accountancy Practice Solutions, the market leading provider of fully integrated software and services to the accountancy sector, has been awarded a major contract to provide Titcheners, the multi-office Thames Valley accountancy practice, with an offshore outsourcing service that will open up capacity and help the firm towards its goal of becoming a top 50 firm within the next 5 years.

Titcheners will outsource a major proportion of its bookkeeping, personal tax and statutory accounts work using IRIS Resourcing (www.iris.co.uk/resourcing); a comprehensive outsourcing offering operated from Chennai, India.

The contract was awarded following an extensive proof of concept exercise that involved members of the Titcheners executive team visiting Chennai, India, to thoroughly evaluate the IRIS Resourcing service.

The Chairman of Titcheners, Roy Ashton commented: “IRIS demonstrated a real understanding of our specific challenges and worked hard to show how IRIS Resourcing can benefit Titcheners by providing an efficient service that is both cost-effective and reliable.” Roy went on to say that: “Although this marks a departure from Titcheners’ core business activities, in view of the economic downturn and in order to fully service the SME market, we consider that an outsourcing project of this nature should be an essential part of any firm’s strategy to minimise costs for the client.”

Accountancy practices can choose between two methods; outsourcing or insourcing or opt for a combination of both as in the case of Titcheners. Outsourcing involves all documents being scanned into a secure portal, collected and worked on by the IRIS team in Chennai and delivered back to the portal. Insourcing uses secure technology to allow the Chennai team to log into the customer’s system and complete the work as if in the same office. This method has the added benefit of lengthening the business day by 4 and a half hours and utilises the computer system at quiet times.

Mark Ellis, Director of Services, IRIS Accountancy Practice Solutions commented on the order win: “We are delighted that Titcheners has selected IRIS Resourcing to help them manage their growth plans. Guaranteed stability and security played a huge part in the selection process; undoubtedly helped by the fact that we are able to demonstrate the highest quality of service delivery with our ISO:9001 accreditation.”

IRIS Accountancy Practice Solutions - The Accountants Specialist

With over 14,000 accountancy practices of all sizes and with 40% of the top 50 firms as clients, IRIS is the market leading provider of fully integrated software and services to UK accountancy firms.

Our aim is to help our customers improve partnership performance, specifically cash flow and profitability by providing modern and easy to use tools to improve efficiency through better workflow, to increase income through better use of data and enhance client service through an integrated approach to practice management.

With an emphasis on the move to greater electronic communication with clients and government, our specialist solutions for the accountancy practice sector comprise compliance software for tax, final accounts, practice management, time and fees, company secretarial, audit, customer relationship management, accounting, HR, payroll, outsourcing and consultancy services to tax professionals.

With 30 years of experience and over 300 specialist staff dedicated to servicing the needs of accountancy practices, we pride ourselves on a tailored approach to customer service, with an emphasis on reliability and personal touch, evidenced by 97% annual customer retention, which is amongst the highest in our industry.

Source: IRIS Accountancy Practice Solutions

Contact: Carolyn Gordon-Smith, Cimma, Telephone: +44(0)1-386-859090, e-mail: cgs at cimma.co.uk.