United Lincolnshire Hospitals NHS Trust Selects Jayex QI Interactive Patient Survey and Information Management Kiosk

By Jayex Limited, PRNE
Tuesday, June 28, 2011

LONDON, June 29, 2011 -


- Jayexs
Touch Screen Solution Enables
the Trustto
Instantly Review Patient Feedbackto
Assistin the
Deliveryof High-Quality Patient
Centred Care

Jayex, the healthcare display technology specialist, href="www.jaxex.com">www.jaxex.com today
announces that United Lincolnshire NHS Trust (ULHT) has
selected Jayex’s QI Interactive survey and patient information
management kiosk to provide real-time feedback from its patients href="www.jayex.com/case-studies/lincolnshire-nhs-case-study.html">
United Lincolnshire NHS Trust aims to utilise patient feedback to
improve service delivery, review patient wait-times and plan for
service redesign where necessary. The survey and patient
information management touch screen solution allows patients to
immediately feedback on their visit at the Trust whilst awaiting

The recent whitepaper - Liberating the NHS - outlined plans to
revolutionise the NHS through the use of information to ensure
patients receive high-quality patient care. With that in mind,
healthcare organisations must consider ways of gathering feedback
from patients to measure current performance, identify areas which
require improvement and highlight examples where a department or
clinician has excelled in order to promote best-practice across the
local health economy.

United Lincolnshire Hospitals NHS Trust invests each year in
improving clinical services by replacing and upgrading medical
equipment, modernising its estate and facilities and improving the
information and technology infrastructure. In an average year, ULHT
treats more than 180,000 accident and emergency patients, nearly
half a million outpatients and almost 100,000 inpatients. As part
of ULHT’s bid to modernise its facilities and enhance service
wholly centred on the visiting patients, UHLT realised the best way
to deliver this objective was through direct patient feedback.

Dr. Michael Oko, head of department for ENT surgery, general
surgery and sleep service at United Lincolnshire Hospitals NHS
Trust, comments on the importance of receiving patient feedback,
“With the NHS undergoing significant reform, healthcare
organisations are required to deliver efficiency savings whilst
simultaneously improving the services delivered by clinicians to
the patient. In addition, the introduction of medical revalidation
demands that healthcare organisations, clinicians and GPs holding
registration with a licence to practise will have to demonstrate to
the General Medical Council (GMC) that they are fit to practise and
complying with the relevant professional standards. An essential
part of the revalidation process is measuring patient feedback and
healthcare organisations must deploy the tools that will enable
them to gather feedback and measure performance in advance of

To read the entire article visit: href="www.jayex.com/case-studies/lincolnshire-nhs-case-study.html">

For further information, please contact:
Bob Marsh
Jayex Limited


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