CPA Global Rated World Leader in IP Outsourcing and Retains Top Two LPO Provider Status in Black Book of Outsourcing

ST HELIER, Jersey -

- Achieves More No. 1 ‘quality’ Rankings Than any Other LPO Provider

CPA Global has been ranked as the world’s top intellectual property outsourcing provider and has retained its second place overall for core legal services outsourcing in the Brown-Wilson Group’s Black Book of Outsourcing 2009. It has also achieved more first place ‘quality’ ratings in the prestigious industry survey than any other legal process outsourcing (LPO) provider.

Across the whole spectrum of LPO services, CPA Global is: - First for client relationships and cultural fit - First for deployment and outsourcing implementation - First for scalability, adaptability and flexible pricing - First for brand image and marketing communications - First for ‘marginal value adds’, which rates how well predicted cost savings are delivered.

By retaining second place overall in the main core legal services outsourcing category, CPA Global is the only LPO provider to appear in the top three in this field for the past two years. CPA Global is also the only provider to be ranked in the top two for every core LPO service as assessed by the Black Book - taking first place in Intellectual Property, Patents and Trademarks; and second place in Legal Research & Analytics, Litigation Support, Discovery & Forensics, Contract Review & Management, and Corporate Governance & Compliance. Furthermore, in addition to its five first place ‘quality’ ratings, CPA Global is also ranked in the top two in the areas of innovation, trust, and ‘best of breed’ technology and process improvement.

Doug Brown, Managing Director of the Brown-Wilson Group and co-author of The Black Book of Outsourcing 2009, said: ‘We offer our warmest congratulations to CPA Global for another year of outstanding results in The Black Book of Outsourcing. This year’s survey was expanded to include a broader assessment of the outsourced legal market, which resulted in us understanding even better the benefits of the services provided by vendors in this space. The ability for an LPO provider to forge good client relationships and cultural fit was one of the most important indicators of client satisfaction according to this year’s participants and it is a credit to CPA Global that they are ranked highest in this area.’

Peter Sewell, CPA Global’s Chief Executive Officer, said: ‘We are delighted to have achieved a lead position in The Black Book of Outsourcing’s LPO vendor listings for the second year running. This truly reflects the quality and value of the work that we deliver on behalf of our clients, and also underlines our consistency in setting and achieving the highest standards. It’s great to see that this is recognised by our clients, and that they have rated us so highly in one of the world’s most prestigious assessments of the outsourcing industry.’

More than 24,000 outsourcing decision makers took part in The Black Book of Outsourcing 2009 survey, the results of which are recognised as the most extensive and representative perception study of outsourcing vendors in the world.

CPA Global’s excellent performance in The Black Book of Outsourcing 2009 rankings follows its success in the International Association of Outsourcing Professionals 2009 Global Outsourcing 100 list, in which it achieved the highest position of any pure-play LPO provider.

About CPA Global

With clients in over 100 countries, CPA Global is one of the world’s leading providers of legal process outsourcing (LPO) services. Now celebrating its 40th year of operations and with offices across the United States, Europe, Asia and the Pacific, CPA Global is well placed to support attorney firms and corporate clients with a diverse set of legal and IP specific needs.

CPA Global provides lifecycle management services for intellectual property such as patent, design and trademark searching, watching, renewals, and portfolio strategy: and is also a leader in the growing market for outsourced document review, contract management and litigation support services, helping law firms and corporations to realise value by managing risk, cost and capacity. Founded in Jersey, Channel Islands in 1969, CPA Global today employs more than 1,200 people in 16 offices in eight countries.

CPA Global employs more than 550 people in two state-of-the-art LPO delivery centres in the Noida and Gurgaon districts of Delhi. The company’s focus on quality and security in its Indian LPO business is underlined by its certifications in ISO 9001 for operational quality and ISO27001 for IT security.

For further information visit: www.cpaglobal.com

About Brown-Wilson Group

Brown-Wilson Group’s research mission is to offer balanced, objective and unbiased results to help organisations maximise significance, increase speed-to-results, and mitigate risk in outsourcing/sourcing initiatives. Brown-Wilson Group, based in Clearwater FL USA, (a Data Monitor Company), measures their own success via clients’ ability to achieve and sustain significant improvements in their outsourcing decisions from aligning customer experience research and strategies that stand the test of time.

About The Black Book of Outsourcing

The fifth annual Black Book of Outsourcing survey was distributed electronically to customers, employees, buyers, contractors and users worldwide and available at www.theblackbookofoutsourcing.com.

In March 2009, surveys were sent to the nearly 24,000 outsourcing decision makers who were verified in the previous surveys, followed by 357,000 additional invitations sent to individuals in corporations, businesses, organisations and government agencies who use, offer and are employed in outsourcing services or pre-registered for the survey on the Black Book website. Survey entry access codes were available only one time per outsourced function. The survey closed on May 5, 2009. The 31 key performance indicators of vendor satisfaction with supplier leadership are posed with a scoring basis of 0 to 10 (0 = deal breaking dissatisfaction and 10 = overwhelming, exceeded expectations) per criteria. Additionally, 18 key performance indicators in operational excellence are also balloted for later study and custom reporting throughout 2009 for outsourcing clients, buyers, prospective users, analysts, consultants, media and investors.

Source: CPA Global

Media Contacts: CPA Global: UK: Steve Clark, +44(0)1784-224-351, sclark at cpaglobal.com; Rob Coveney, +44(0)1784-224-557, rcoveney at cpaglobal.com; US: Julie Mandell, +1-571-227-7025, jmandell at cpaglobal.com