eBuilder Launches a Standard Version of its After Sales Cloud ProcessBy Ebuilder Sweden Ab, PRNE
Wednesday, March 23, 2011
eBuilder has Announced the Launch of its Standard After Sales Cloud Process
STOCKHOLM, March 24, 2011 - After Sales is the result of more than six years collaboration with one
of the world's largest mobile phone manufacturers, and is therefore ideally
suited to this type of manufacturer to meet the logistics challenges arising
from the return of goods. According to eBuilder, a 50% reduction in the
overall cost of processing returned units can be achieved.
Integration, Insight, and Automation
Fulfilling obligations to customers when units fail can be expensive and
complicated for mobile phone manufacturers. This is because they have little
or no control over the many activities taking place in their value
network-the retailers, transport companies, warehouses, repair centers, and
hubs involved in processing returned units.
eBuilder After Sales gives mobile phone manufacturers control by
integrating participants in the value network. Its business logic and rules
automate the after-sales process, reducing costs by using computers to
perform error-prone, time-consuming tasks that were previously performed
manually. Once the value network is integrated and the tasks automated, After
Sales gives authorized personnel at operational, tactical, and strategic
levels real-time, end-to-end visibility of the entire process. This enables
them to evaluate and improve the performance of the value network and work
proactively with issues that require intervention.
"Gaining control of your value network's effectiveness is imperative for
both customer loyalty and profitability," says eBuilder's CEO Bengt
Wallentin. "Together with our customers, we are starting a revolution within
IT and the manufacturing industry. This new era of digital management is made
possible thanks to the net-based Cloud Processes that provide an increased
degree of automation, transparency, measurability, flexibility, and direction
for functions outside of your own company."
Three Million Returns per Year
Today, eBuilder's After Sales Cloud Process handles more than three
million units per year. eBuilder has earned customer confidence in more than
60 countries and will soon be handling its customers' needs in more than 100
eBuilder is the leading global supplier of Cloud Processes that enable
companies and organizations to automate, control, and manage their value
networks for Travel and Expense Management, Procurement, Supply Chain, and
Financial Transactions. eBuilder is unique in its ability to deliver many
standard processes on the same platform and to customize both processes and
integrations. Today, eBuilder has customers in over 60 countries. Operations
are managed from Stockholm, Sweden with regional offices in Australia and Sri
Lanka. eBuilder has over 500,000 end users.
Cloud Process(R) is a registered trademark of eBuilder.
For more information, contact: Bengt Wallentin, CEO eBuilder, Bengt.Wallentin at ebuilder.com, +46-73-545-97-02
Tags: Ebuilder Sweden Ab, March 24, Stockholm, sweden