eServGlobal Announces Record New Year's Eve Transactions
By Eservglobal, PRNESunday, February 14, 2010
PARIS, February 15, 2010 - eServGlobal Limited (LSE: ESG & ASX: ESV), a provider of
smarter transaction management solutions in Charging, Payment and Retention
services, today reported record transactions during the 2010 new-year
critical hours.
eServGlobal achieved its startling performance across all 66
customer sites, successfully handling 136.5 million calls for 24 operators,
over 164.7 million SMS for 19 operators and almost 7 million voucher recharge
transactions for 19 operators between 10pm and 2am on New Year's Eve.
Operator satisfaction was paramount, with over 90% of sites experiencing zero
incidences. Traffic at a single operator reached 14,000 SMS and 8000 voice
call attempts per second. The success was attributed to eServGlobal's
preparation that started in November, and its flexible network structure,
specifically designed to comfortably handle up to 120% of average busy-hour
transactions.
eServGlobal's success was evidenced across its product
portfolio. With Paymobile, eServGlobal's recharge and mobile payment
solution, electronic and voucher recharge transactions reached more than one
million per hour across Pakistan.
ChargingMax, eServGlobal's flexible, carrier grade charging
system, reached over 26,000 charging transactions per second in Indonesia.
In addition, M@ilis, eServGlobal's flexible messaging
solution, achieved over 3.6 million transactions for nine customers in the
abovementioned four critical hours. M@ilis includes value-added services such
as SMS Call Notify, Voice Mail, Unified Mail and Video Mail, allowing
end-users access to innovative premium services, enhancing the overall
customer experience.
eServGlobal understands the urgency of resolving technical
issues and prides itself on its quick service response time. To optimize its
on-going customer service, eServGlobal's Support teams are located in ten
countries, allowing around the clock availability.
"I wish to express my appreciation for the excellent support provided by
eSG during [the] Christmas / New Year period. Even [though] the traffic was
25% higher than ever all the calls and SMS's were accepted and correctly
served. The local support team did excellent work auditing and configuring
the platform before Christmas. A very intelligent balancing of the traffic on
all UAS' was the key for the success." Tomasz Parzuchowski, Service Platforms
Operations Manager, Centertel.
Richard Mathews, CEO, eServGlobal, commented "At a time of
increased potential ARPU and end-user service expectations, it was vital that
our systems allowed operators to deal with the extra demand and maximize
their revenue. We are proud to have contributed to our clients' New Year's
Eve success."
About Centertel
PTK Centertel (Polska Telefonia Komorkowa - Polish Cellular
Telephony) was established in December 1991 as the first cellular operator in
Poland (NMT450i). In 1998 the company launched its digital network based on
GSM 1800 technology. In 2005 PTK Centertel has successfully introduced Orange
brand to Polish market.
Currently Orange is a dual-band GSM 900/1800 network with the
fastest growing customer base in Poland, now serving over 9 million
customers.
Since November 2005 100 shares of PTK Centertel is owned by
Telekomunikacja Polska S.A.
About eServGlobal
eServGlobal provides solutions for Smarter Transaction
Management, driving more value from each telecom transaction.
We enable new business models for tomorrow, while maximizing
our customers' investments today. Mobile, fixed, internet and multi-play
communications providers use our world-leading, real-time capabilities to
significantly increase revenues, customer loyalty and expenditure efficiency.
Today more than 80 customers, in over 50 countries, perform over 2.4 billion
transactions per day using our solutions. eServGlobal has the largest
convergent charging and payments installed bases in the world.
Our customers drive our solutions, which we then rapidly
develop and deploy. This customer led approach to our business enables our
customers to quickly create and launch new services and personalized,
real-time promotions to lead and innovate in their markets.
eServGlobal specializes in agile convergent charging and
rating, mobile payment and retention solutions. Our HomeSend solution is the
only GSMA endorsed mobile-centric international remittance hub, allowing
operators rapid access to this lucrative market. With 16 offices globally we
provide flexible end-to-end solutions with ongoing product development and
worldwide implementation and support services.
eServGlobal is listed on the Australian Stock Exchange (ESV)
and the London Stock Exchange AIM (ESG). More information can be found at:
www.eservglobal.com
For further information, please contact: eServGlobal www.eservglobal.com Katia Hilal, Marketing Director T: +33-6-87-96-52-24 katia.hilal@eservglobal.com F: +33-1-46-12-77-49
eServGlobal, Katia Hilal, Marketing Director, T: +33-6-87-96-52-24, F: +33-1-46-12-77-49, katia.hilal at eservglobal.com
Tags: Eservglobal, February 15, France, Paris