Frost & Sullivan Award Recognises JNCI's Exceptional Customer Service Leadership

By Frost Sullivan, PRNE
Tuesday, January 12, 2010

LONDON, January 13 - The 2009 Frost and Sullivan West African Medical Device Customer Service
Leadership Award is presented to JNC International Limited (JNCI) in
recognition of its outstanding customer-focused strategy. It is through such
a highly effective business strategy that JNCI, in only four years of its
existence, has risen to leadership status within the Nigerian medical imaging
market.

(Logo: www.newscom.com/cgi-bin/prnh/20081117/FSLOGO)

According to the results of a Frost & Sullivan end-user survey carried
out in December 2008 for the research service Strategic Analysis of Medical
Imaging Device Industries of Key West African Countries, JNCI received the
highest rating in the industry from customers in terms of customer service.
Elements taken into consideration in the survey included responsiveness to
customer needs, ability of supplier to offer total solutions and value added
technology and services.

"JNCI commands the largest market share in the private hospital sector, a
market that demands high customer service levels," notes Frost & Sullivan
Research Analyst Ishe Zingoni. "This success is attributed to the company's
unique customer-centric, total product solutions, innovative product
portfolio and effective educational programmes."

JNCI is the exclusive distributor in Nigeria for manufacturers of leading
medical technology brands such as Toshiba Medical Systems, Arjo Huntleigh,
Maquet (Surgical Workplaces & Critical Care), Tecmed Africa, Penlon and
Olympus. The company promotes and supports the entire range of Toshiba
medical imaging devices, including Cardiac Computed Tomography (CT) scanners,
1.5Teslar Magnetic Resonance Imagers (MRI), Cardiac Cath-Labs and 4D
Ultrasound technology. It continually expands the breadth of its products, to
balance its already extensive portfolio.

"JNCI has pioneered several cutting edge technologies in the country,"
states Zingoni. "In 2008, JNCI installed the first digital x-ray system at
Niger Delta University Hospital and, in 2009, they set up a 64-slice Computed
Tomography technology to the Nigerian market."

A lot of JNCI's big brand competitors focus on selling low specification,
low cost equipment with limited life span to the Nigerian market. In
contrast, JNCI supplies high quality, appropriate technology, sustainable
imaging solutions. Unlike its competitors, the company, for example, does not
offer CT technologies below the 16-slices.

"JNCI's offering goes beyond its highly innovative product portfolio,"
remarks Zingoni. "The company designs product solutions tailor-made to best
meet customer requirements, besides offering complimentary consultancy
services (both on a pre-sales and after sales basis), which may include
advice on the ideal clinical process and patient flow in new projects. It has
also offered complimentary upgrading of equipment, which has the benefit of
creating customer satisfaction as well as an accompanying long-term
partnership."

JNCI also realises that the product offering not only includes supplying
the equipment, but also after sales services, which include installation,
commissioning, testing and clinical applications training. Moreover, it
offers complete technical support in the form of a 1 year manufacturer's
warranty and maintenance contracts. In addition, they are investing heavily
on continuous training & retraining of their team of Biomedical Engineers as
well as the setting up of a world class equipment service, testing and repair
workshop as part of their commitment to providing seamless after sales
service and support to their customers.

In addition to offering standard applications and technical training,
JNCI is committed to the clinical training of physicians. The company sends
them on training courses to South Africa, UK and/or Egypt. Alternatively,
visiting consultants from these countries run training courses in local
hospitals on the latest technology trends.

The Frost & Sullivan Award for Customer Service Leadership is bestowed
upon the company that has demonstrated excellence in customer service
leadership within its industry. The recipient company has shown tremendous
responsiveness to customer needs and has continually focused on long and
short-term customer profitability goals. In addition, the recipient company
demonstrated flexibility in tailoring its product offerings to suit customer
businesses.

Frost & Sullivan Best Practices Awards recognise companies in a variety
of regional and global markets for demonstrating outstanding achievement and
superior performance in areas such as leadership, technological innovation,
customer service, and strategic product development. Industry analysts
compare market participants and measure performance through in-depth
interviews, analysis, and extensive secondary research in order to identify
best practices in the industry.

About JNCI

JNC International Limited is a Nigerian incorporated limited liability
'Turnkey Medical Equipment' Service Company, representing an impressive list
of international manufacturers of leading medical technology brands that are
global providers of Medical Technology solutions. These include: - Arjo
-Huntleigh Healthcare-UK, Toshiba Medical Systems-Japan, Maquet Surgical
Workplaces-Germany, Maquet Critical care-Sweden Getinge-Sweden, Olympus -
Japan, Penlon-UK, EMS Ambulances-Germany/Turkey and Timesco UK.

JNCI's Service Offer includes: Medical Equipping Consultancy (Hospital
biomedical engineering & patient flow architecture, tailor-made equipment
specification lists based on need, technology, budget and equipment-patient
through-put & process flow design), Medical Equipment Procurement/Tendering,
Installation, Commissioning & Testing of all equipment supplied, Long-term
Maintenance Contracts (3 to 5-years), Clinical & Technical Training Update
programmes (at home & abroad), International Hospital Management Sourcing,
International Clinical Exchange Programmes.

    JNCI Contact Information

    JNC International Limited
    30 Raymond Njoku Street
    Off Awolowo Road
    South-West Ikoyi
    Lagos, Nigeria

    Tel: +234-(0)-1-279-9362
    Tel: +234-(0)-803-334-7115
    Fax: +234-(0)-1-463-0228
    E-mail: info@jnciltd.com
    Website: www.jnciltd.com

About Frost & Sullivan

Frost & Sullivan, the Growth Partnership Company, enables clients to
accelerate growth and achieve best in class positions in growth, innovation
and leadership. The company's Growth Partnership Service provides the CEO and
the CEO's Growth Team with disciplined research and best practice models to
drive the generation, evaluation, and implementation of powerful growth
strategies. Frost & Sullivan leverages over 45 years of experience in
partnering with Global 1000 companies, emerging businesses and the investment
community from more than 35 offices on six continents. To join our Growth
Partnership, please visit www.frost.com.

    Frost & Sullivan Contact Information

    Jasmine Malone - Promotions Coordinator
    Phone: +44-207-915-7869
    E-Mail: jasmine.malone@frost.com

Jasmine Malone - Promotions Coordinator, Frost & Sullivan, +44-207-915-7869, jasmine.malone at frost.com

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