Hainan Airlines Wins Prestigious 5-Star Rating From SKYTRAX
By Hainan Airlines, PRNEWednesday, January 12, 2011
BEIJING, January 13, 2011 - Hainan Airlines was awarded the honor of a "SKYTRAX Five-Star Airline" at
a gala awards ceremony in Beijing. The award was presented by SKYTRAX
President Edward Plaisted to Hainan Airlines President Wang Yingming. With
this award, Hainan Airlines officially becomes the world's seventh five-star
airline.
(Photo: photos.prnewswire.com/prnh/20110113/CN29619)
London-based SKYTRAX, a research and certification organization for the
air transportation industry founded in 1989, evaluates more than 200 airlines
around the world each year in regards to their service quality. The star
rankings reflect the customer experience - not just the platform of product
standards offered by an airline such as cabin seating, in-flight
entertainment and catering, but the assessment of service quality - using a
rating system made up of more than 800 different areas of product and service
delivery for each airline. As a global leader in the industry, SKYTRAX offers
the most professional evaluation and rating services. Star ratings for the
airline industry can vary from one to five stars, with "five stars" being the
highest rating.
Founded in 1993, Hainan Airlines has grown into a successful
international airline offering personalized and gracious service. It was the
first mainland Chinese airline to be awarded SKYTRAX four-star status in
2009. In accordance with SKYTRAX's rigorous evaluation standards and the
airlines' own Chinese-style service concept, Hainan Airlines built an
international brand through its superior service programs that encompass
"convenience, hospitality and surpassing expectations" as its core values.
Hainan provides its customers with unique and premium ground and cabin
service, in-flight catering and entertainment based on diversified customer
needs. As a result of its exceptional brand values and service, Hainan
Airlines transitioned from four-star to five-star status in just one year, a
significant achievement. Hainan Airlines is one of the airlines in the HNA
Group of companies.
At the SKYTRAX award ceremony, HNA Group Chairman Mr. Chen Feng said, "By
winning the 'SKYTRAX five-star award', Hainan Airlines now becomes one of the
most successful brands in the industry."
SKYTRAX also rated Hainan the best airline in China in 2008 and 2010, and
the company has earned numerous awards including the "Customer Satisfaction
Award" in the Chinese civil aviation industry repeatedly since 1998. In 2008,
it received CCTV's "60 Years- 60 Brands Award", the only airline to be so
honored.
Hainan has a large network in China and also throughout Asia, Europe,
Africa, the Middle East, North America. Beginning January 19, Hainan spreads
its wings "down under" to Sydney, Australia.
About Hainan Airlines
Founded in 1993, Hainan Airlines is currently the fourth-largest airline
in China and the largest private carrier. The airline is known for its
award-winning customer service, impeccable safety record and on-time
performance. Hainan Airlines has a fleet of Airbus A340, A330 and A320
aircraft as well as Boeing 767 and 737 aircraft. It is a launch customer for
the Boeing 787. Hainan Airlines currently flies to more than 90 Chinese and
international cities, including the capitals of every Chinese province.
Hainan Airlines' international flights include Seattle and Toronto in North
America; Luanda, Khartoum and Cairo in Africa; Brussels, Budapest and Berlin
in Europe; Dubai; Astana; Singapore, Bangkok, Phuket, Taipei, Seoul, Hanoi
and five cities in Russia. New service to Sydney, Australia begins January
19.
Hainan Airlines Public Relations Center +86-898-66739689
Hainan Airlines Public Relations Center: +86-898-6673-9689
Tags: Beijing, China, Hainan Airlines, January 13