Infosys Client, Det Norske Veritas, Wins the CRM Excellence Award in the Enterprise-Wide Category at the Gartner Customer Relationship Summit 2010
By Infosys Technologies Ltd, PRNETuesday, May 18, 2010
LONDON, May 19, 2010 - Infosys Technologies Ltd. (NASDAQ: INFY) announced today that, Det Norske
Veritas (DNV), the risk management specialists, has won the Excellence Award
in the Enterprise-Wide Category at the Gartner Customer Relationship
Management (CRM) Summit 2010 for ConCert, DNV's enterprise-wide application
of Oracle's Siebel CRM.
The CRM solution, designed and implemented in partnership with Infosys,
provides a unified and streamlined platform for DNV to communicate with its
customers. Infosys was chosen in 2005 by DNV to drive its enterprise-wide CRM
programme which was rolled out across 42 countries and supports over 25
languages. Further, the Siebel CRM programme enables DNV to ensure a high
standard of services across its global customer base while offering effective
localisation through the creation of 17 local language portals. The
application offers DNV approximately 2,500 communication templates and 400
reports to allow better analysis and understanding of customers.
Infosys co-ordinated the implementation of Siebel CRM to create a common
platform which enabled DNV to unify its corporate processes which could be
swiftly rolled out by all business units around the world and monitored from
a central point. The CRM platform will enable DNV to readily comply with
regulations through easier access to information for auditing and other
functions.
"This is the first international CRM programme which we've implemented at
DNV and it was imperative that we got it right. Our partnership with Infosys
allowed us to implement a global process while retaining flexibility to allow
for regional and process variations. It involved a lot of hard and
challenging work by DNV and Infosys, but now we see the effort paying off,"
said Henrik O. Madsen, President and CEO, DNV.
Infosys' Programme Management team worked alongside DNV to develop an
integrated business support system which would address the growing business
needs of DNV Business Assurance. In addition, the CRM programme also had to
comply with the guidelines of security and system policies of VERIT standards
(DNV in-house requirements).
"It is great to see one of our customers getting industry recognition for
such a leading project. We are quite excited to be associated with DNV on
this CRM Program for the past five years. CRM is key to driving the success
of any business, and DNV truly benefited from taking on this global, unified
approach," said Ravi Kumar S, VP and Global Head - Oracle Practice,
Enterprise Solutions, Infosys Technologies
"We are delighted with the results of our partnership with DNV for this
large and complex project, and particularly pleased with Gartner's
recognition," said Prasad Thrikutam, Senior Vice President and Head of
Energy, Utilities and Services at Infosys Technologies. "ConCert delivers DNV
a key business process platform that will enable them to improve performance
and support their growth plans globally."
Supporting resources:
- Infosys CRM (www.infosys.com/crm/pages/index.aspx ) - Infosys CRM opinions (www.infosys.com/crm/features-opinions/pages/index.aspx ) - Infosys CRM blog (www.infosysblogs.com/customer-relationship-management/ ) - Infosys Idea Center (www.infosys.com/crm/idea-center/pages/index.aspx )
The identification of a Gartner Award winner is not an endorsement by
Gartner of any vendor, product or service.
About Infosys Technologies Ltd.
Infosys (NASDAQ: INFY) defines, designs and delivers
IT-enabled business solutions that help Global 2000 companies win in a Flat
World. These solutions focus on providing strategic differentiation and
operational superiority to clients. With Infosys, clients are assured of a
transparent business partner, world-class processes, speed of execution and
the power to stretch their IT budget by leveraging the Global Delivery Model
that Infosys pioneered. Infosys has over 113,000 employees in over 50 offices
worldwide. Infosys is part of the NASDAQ-100 Index and The Global Dow. For
more information, visit www.infosys.com.
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the "safe harbor" under the Private Securities Litigation Reform Act. These
forward-looking statements are subject to risks and uncertainties including
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Antonia Maneta PR EMEA Manager Email: antonia_maneta@infosys.com Phone: +44(0)207-715-3499 Mobile: +44(0)75078-44118
Antonia Maneta, PR EMEA Manager, Email: antonia_maneta at infosys.com, Phone: +44(0)207-715-3499, Mobile: +44(0)75078-44118
Tags: Infosys Technologies Ltd., London, May 19, United Kingdom