MTR Stockholm Wins "Communications and Mobility" European IT Excellence Award 2011 for the Stockholm Subway Mobile Workforce ProjectBy Appear Networks Systems Ab, PRNE
Monday, February 21, 2011
Context-aware Mobile Solution Developed by Logica and Appear Improves Employee Efficiency and Enhances Customer Service in the Stockholm Subway
LONDON and STOCKHOLM, February 22, 2011 - IT Europa, the leading European IT publisher and market intelligence
organisation, recently announced the winners of the European IT Excellence
Awards 2011, the pan-European awards event for IT and Telecoms channels.
Amidst fierce competition from 31 countries, the mobile workforce project
implemented by MTR Stockholm won the "Communications and Mobility" award.
MTR Stockholm deployed in summer 2010 a mobile solution for
customer-facing staff working on the platforms. The solution is based on
Appear IQ Transport Edition, a context-aware mobile application platform
developed by Appear and maintained by Logica, focusing on the requirements of
passenger transport operators.
Appear IQ Transport Edition plays a crucial role in improving operations
and customer service at MTR Stockholm. Customer service assistants are always
up to date when answering passenger questions, as real-time traffic
disruption information is pushed to their devices. With the tasking
application, station managers can easily create and allocate tasks to the
closest available staff, ensuring for example that disabled passengers are
promptly assisted. Using the fault report application, employees can take
pictures to report technical issues or graffiti and notify maintenance teams.
Kimmo Piri, Stations Director of MTR Stockholm AB, explains: "The mobile
workforce project has played a key role in supporting MTR Stockholm's
business objectives of driving passenger uptake, increasing customer
satisfaction, maintaining a cleaner rail system and maximizing operational
The IT Excellence Awards are the only pan-European awards which recognise
the crucial role that Independent Software Vendors and Solution Providers
play together in the delivery of real world solutions.
GBS Bindra, Global Innovation Director, Logica comments: "This new award
demonstrates the customer value created by Logica and Appear with the
deployment of innovative mobile solutions. With Appear IQ, we see tremendous
potential in helping organisations to save costs, develop new business and
revenue models as well as enhance the overall customer experience."
Appear is the 2009 winner of Logica's Global Innovation Venture Partner
Programme. Logica and Appear have developed a mobility innovation framework
for a number of industries, where customers can participate in technology and
business workshops to develop their own mobility strategy and roadmap.
More information: www.appearnetworks.com www.logica.com www.mtrstockholm.se PR Contact Mia Falgard, Appear firstname.lastname@example.org +46(09709559356
PR Contact: Mia Falgard, Appear, mia.falgard at appearnetworks.com, +46(09709559356
Tags: Appear Networks Systems AB, February 22, London And Stockholm, sweden, United Kingdom