PHNS Implements New Accelerated Claims Resolution Services With iSoftStone

The strategic partnership brings PHNS' U.S. healthcare outsourcing and process improvement expertise together with iSoftStone, a leading China-based outsourcing provider

DALLAS and BEIJING, February 10 - PHNS Inc. announced its new "24/7 Claims Acceleration" services for U.S.
hospitals using a team of Chinese business analysts trained by PHNS and
China-based IT and business process outsourcing provider iSoftStone. The
Chinese business analysts are located in iSoftStone's Global Delivery Center
in Tianjin, China. All of this new team have bachelor's or
master's-equivalent degrees, and have completed months of specialized PHNS'
hospital claims resolution training, facilitated by specialists from both
PHNS and iSoftStone.

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PHNS' new "24/7 Claims Acceleration" services help expedite claims
resolution for hospitals by taking advantage of the time differential between
China and the U.S. (China is 14 hours ahead): after PHNS' U.S. Patient
Account Representatives go home at night, new claims are sent to iSoftStone
via secure network where iSoftStone's Chinese business analysts perform
online statusing of claims and document claim status in PHNS' workflow/work
listing system, which is then used by PHNS' U.S. Patient Account
Representatives to expedite the resolution of claims when they return to work
the next morning.

"PHNS is very excited to offer this innovative new 24/7 service that
accelerates claims resolution and cash flow for U.S. hospitals by utilizing
the skilled Chinese business analysts provided by iSoftStone," said Dan
Allison, CEO of PHNS. "iSoftStone and PHNS worked very closely together
during the past year to select and train the initial group of Chinese
business analysts that are dedicated to provide services to PHNS, and
iSoftStone has become an effective and trusted service provider for PHNS,"
added Allison.

"Utilizing an overseas office allows us to virtually become an
around-the-clock operation," said Ron Kelley, who leads PHNS' revenue
management services. "This approach can help us speed up the resolution of
accounts receivable for our clients, allowing transaction processing and
online or data-entry activities to occur overnight. The next morning, our
U.S.-based patient accounting professionals can begin issuing appeals, making
follow-up calls to insurance companies and working problem accounts more
rapidly," added Kelley. "The entire process is also extremely secure. All of
the infrastructure and controls iSoftStone has built to ensure
HIPAA-compliant safeguarding of data are more secure than what many U.S.
hospitals utilize."

"iSoftStone is very pleased to be PHNS's exclusive partner providing
these unique hospital claims resolution services to PHNS using iSoftStone's
established China-based delivery platform," said TW Liu, Chairman and CEO of
iSoftStone. "This partnership is an innovative combination of PHNS'
sophisticated U.S. hospital revenue management services and iSoftStone's
efficient and cost-effective business process outsourcing (BPO) platform that
uses time zone differences to create a virtual 24/7 service," added Liu.

About iSoftStone: iSoftStone Holdings Limited (iSoftStone) is a global
provider of business consulting, IT outsourcing, and business process
outsourcing services to clients in the United States, Europe, Japan, Korea,
and Greater China. Headquartered in Beijing with offices in key client
geographies, iSoftStone provides a comprehensive end-to-end service offering
including on-shore client-facing IT consulting, remote delivery of IT
outsourcing and software product engineering services, and business process
outsourcing (BPO) services. iSoftStone focuses on key client industries
including financial services, telecommunications, high technology, energy and
utilities, and healthcare, etc. For more information, please visit
www.isoftstone.com .

About PHNS: PHNS provides information technology (IT) and business
process (BP) services for hospitals, other healthcare providers and
businesses. PHNS' IT services include application hosting, co-location and
managed services; electronic off-site data back-up and data vaulting;
business continuity/disaster recovery services; and systems integration
services. PHNS' BP services include clinical informatics/analytic services,
comprehensive business process solutions for hospitals including admitting,
HIM (including medical record management and storage, transcription, coding
and release of information) and revenue cycle services. PHNS also combines
its extensive IT and BP expertise to offer integrated electronic medical
record/electronic health record services and ICD-10/5010 transition services.

PHNS creates business healthy hospitals by improving operations,
enhancing technology and increasing cash on hand, which allows hospitals to
focus on their core competency–patient care. PHNS has approximately 1,800
customers, including approximately 400 hospital IT and business process
customers and approximately 1,270 IT customers. PHNS is headquartered in
Dallas, Texas. See www.phns.com for additional information about PHNS.

    For more information, please contact:

    Media Contact - PHNS:
     Rick Kneipper
     Tel: +1-214-257-7014

    Media Contact - iSoftStone:
     Sophie Yang
     Tel: +86-10-5874-9169
     Email: jhyang@isoftstone.com

Media Contact - PHNS: Rick Kneipper, +1-214-257-7014, or Media Contact - iSoftStone: Sophie Yang, +86-10-5874-9169, jhyang at isoftstone.com