Plusnet is Recommended by Which?

By Plusnet, PRNE
Wednesday, August 31, 2011

SHEFFIELD, England, September 1, 2011 -

Plusnet, the broadband provider from Yorkshire, has been recommended by Which?, the UK’s largest independent consumer body.

Plusnet Value home broadband has been given a five star recommendation for “value for money” and a four star recommendation for connection speed, connection reliability, customer service and technical support.

Broadband providers must score well for customer service, ease of set up, connection speed, reliability and technical support and receive an overall score of 70% in their consumer survey. Over 750 Plusnet customers were questioned in the survey and gave on overall score of 72%.

Which? magazine this month states that today’s broadband services are - to many people - as vital as their electricity or water supplies. Plusnet will now have the opportunity to use the Which? Recommended logo across all marketing for the next six months.

Jamie Ford, Plusnet CEO said: “This is a landmark achievement for Plusnet. What is great about this award is that it is an independent survey with the findings fully dependent on the feedback of actual customers.”

To switch to Plusnet’s cheap broadband users simply visit to choose a broadband package that suits them. They then enter their MAC (migration authorisation code) key when they sign up (available the customer’s current provider) and Plusnet will do the rest of the hard work.

As well as becoming “Which? Recommended Providers”, Plusnet has won seven awards and been highly commended 13 times across the industry for its product and services in 2011*. With 24/7 call centre support based entirely in Sheffield and free to call from a UK landline, all advisors are technically trained, do not work from scripts and look to resolve any problems first time.

Notes to editors:

* Several accolades in the 2011 uSwitch Broadband Satisfaction Survey including; “Best Overall Customer Satisfaction”, “Most Likely to be Recommended”, “Best Customer Service”, and “Best Quality of Connection”. JD Power award for “Best Fixed ISP”, “Best Budget Broadband” at the Broadband Genie Home Broadband Awards 2011 & Broadband Choices 2011 “Highly Commended” all providers quality and reliability.

About Which?

Which? is the largest consumer body in the UK, with over 650,000 members. It is a registered charity and completely independent.

About Plusnet:

Back in 1997 Plusnet was born. Its plan was simple - to think and act differently from other providers and save its customers money. More than a decade later, the company is still providing great value phone and broadband from its HQ in Yorkshire. In fact, Plusnet guarantees it “won’t be beat” on price for standalone broadband.

Plusnet’s telephone and online support provides loads of help right around the clock and the company offers customers the chance to compare broadband prices online to ensure that they are getting the best deal possible.

Plusnet customers and industry professionals think the home broadband provider supports them so well they’ve been given a stack of awards to prove their status as one of the best broadband providers. Customers and industry professionals think Plusnet support them so well they’ve been given a stack of awards to prove it. The company is especially proud to have won “Best Overall Customer Satisfaction” in the 2011 uSwitch Broadband Satisfaction Survey and be an official “Which Recommended Provider” for Plusnet Value home broadband.

For further information, please contact:
Laura Mottram
Head of PR
2 Tenter Street
S1 4BT


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