Stream Selected by eircom, Leading Irish Broadband Provider, to Provide Technical Support Solution

Stream Solution Helps Client Increase Customer Satisfaction and Reduce Overall Costs

BOSTON, November 11 - Stream Global Services, Inc., (Amex: SGS), a premium business process
outsource (BPO) service provider specializing in customer relationship
management services for Fortune 1000 companies, today announced that leading
Irish broadband provider, eircom, (ASX: ERC) has renewed its euro 13.5
million contract with Stream to provide technical support services for
eircom's residential and business broadband customers. Working together with
eircom, Stream will continue to deliver an integrated support solution for
the company. eircom is the leading Internet service provider and principal
provider of telecommunications services in Ireland with over 2.6 million
service access channels and over 660,000 broadband customers.

eircom originally turned to Stream in 2005 to provide a comprehensive
support solution that capitalised on Stream's vast industry knowledge and
extensive experience in customer care. Stream applied its industry expertise
within the telecommunications market, and integrated its solution into
eircom's existing infrastructure and technology. As a result, Stream was able
to help eircom significantly increase its overall customer satisfaction while
reducing costs.

"We are delighted with the customer support that Stream provides for us
and look forward to building on our success to date to further improve our
customer experience," said Gerry Culligan, Director of Consumer Markets,
eircom. "Working together with Stream, we have dramatically increased
customer satisfaction and at the same time significantly reduced our cost of
support, both of which are critical in today's trading environment."

Martin Schoppler, General Manager, Stream Ireland said, "We are delighted
to extend our relationship with eircom by another three years and see it as a
clear statement that we are using our world wide experience in driving costs
down and increasing satisfaction for our client's customers."

According to Stream Chairman and CEO Scott Murray, "This latest client
engagement further illustrates our experience within and commitment to the
telecommunications industry. We are confident that our highly trained
workforce will provide eircom with quantifiable, value-driven solutions that
will help them deliver an enhanced brand experience to their end users."

Stream, with support centers located in 22 countries around the world
including Santry and Derry, supports eircom from eircom's Eastpoint facility
in Dublin, Ireland. In addition to offering customer care and BPO solutions
for leading telecommunications companies, Stream also provides solutions for
leaders in the technology, retail and entertainment industries, among others.
On October 1, 2009, the company announced the completion of a stock-for-stock
exchange agreement with eTelecare. By bringing together two proven players in
the industry, Stream creates an unparalleled BPO services organization that
offers world-class services for its valued clients.

About Stream Global Services

Stream Global Services is a premium business process outsource (BPO)
service provider specializing in customer relationship management including
sales, customer care and technical support for Fortune 1000 companies. Stream
is a trusted partner to some of the world's leading technology, computing,
telecommunications, retail, entertainment/media, and financial services
companies. Our service programs are delivered through a set of standardized
best practices and sophisticated technologies by a highly skilled workforce
of approximately 30,000 employees based out of 50 solution centers in 22
countries supporting 34 languages. Stream continues to expand its global
presence and service offerings to increase revenue, improve operational
efficiencies and drive brand loyalty for its clients. To learn more about the
company and its complete service offering, please visit www.stream.com.

About eircom

eircom is the leading provider of fixed-line telecommunications services
in Ireland. As the incumbent fixed-line telecommunications provider, eircom
has the most extensive fixed-line telecommunications network in the country
in terms of both capacity and geographic reach. The company has over 1.2
million customers and provides a comprehensive range of advanced voice, data
and internet services to the residential, business and enterprise markets.

With approximately 7,000 employees, eircom Group is one of Ireland's
largest employers. Our mobile division, Meteor, was acquired on November 23,
2005 and is Ireland's third largest mobile phone operator. Meteor has over
one million mobile subscribers.

    MEDIA CONTACT:
    Sally W. Comollo
    Stream Global Services
    Sally.comollo@stream.com
    +1-781-304-1847

Sally W. Comollo of Stream Global Services, Inc., +1-781-304-1847, Sally.comollo at stream.com