Thomas Cook Response to Which? Holiday Tour Operator ReportBy Thomas Cook Airlines Uk Ltd, PRNE
Tuesday, January 5, 2010
PETERBOROUGH, England, January 6 - Ian Derbyshire, CEO Thomas Cook UK & Ireland said, "The Which? Holiday
report is in total contrast to the high levels of service that our customers
tell us about and that we pride ourselves on. From our own surveys, which
number more than 100 times more people than the Which? Survey, our customer
satisfaction scores have increased year on year, with 94 per cent of our
holidaymakers rating Thomas Cook as either excellent or good for their
holiday last summer.
"With almost nine out of ten holidaymakers rating our reps equally as
high, we find these results difficult to accept. Over 80 per cent of our
customers tell us that they will definitely or probably recommend a Thomas
Cook holiday to friends or family, a figure that you would expect from the
company voted 'Britain's Favourite Package Holiday Company' by The Sun's
readers at the British Travel Awards, just one of many accolades in 2009 as
voted for by holidaymakers.
"We are extremely proud of the recognition that our teams in the UK and
resorts across the world continue to receive from giving millions of
holidaymakers great holidays time after time. As Which? themselves
acknowledge, tour operators have an important role to play in offering
affordable holidays to families, and we pride ourselves and our staff on
being the best."
About Thomas Cook
Thomas Cook is the world's best-known name in travel, thanks to the
inspiration and dedication of a single man. Thomas Cook began his
international travel company in 1841, with a successful one-day rail
excursion at a shilling a head from Leicester to Loughborough on 5 July. From
these humble beginnings Thomas Cook launched a whole new kind of company -
devoted to helping Britons see the world.
More news on Thomas Cook
For further information, please contact Thomas Cook Press Office, Tel: +44(0)1733-417272
Tags: England, Peterborough, Thomas Cook Airlines Uk Ltd, United Kingdom