Avaya Launches Galway Customer Experience Centre

By Avaya, PRNE
Monday, April 4, 2011

Confirms Expansion, Recruitment of Galway-Based Workforce

GALWAY, Ireland, April 5, 2011 - Avaya, a global leader in enterprise communications systems, software and
services, today officially launched its Galway-based Customer Experience
Centre and announced its plans to increase Avaya's Galway-based employee base
over the next year.

The Customer Experience Centre is Avaya's unique global R&D facility
which offers customers direct access to developers who can create custom,
customer-specific environments showcasing Avaya's technology, and allowing a
view of future technologies. The Centre, located in Avaya's Galway offices,
opened today with a special ribbon-cutting ceremony led by Avaya's Europe,
Middle East and Africa (EMEA) president Michael Bayer and Barry O'Leary,
chief executive officer (CEO) of IDA Ireland, a key proponent for Avaya's
expansion in Ireland.

"The innovations Avaya is bringing to communications are true
game-changers, and will allow our customers in Ireland and throughout the
world to change their conversations with their own customers," said Michael
, president, Avaya EMEA. "Our Galway Customer Experience Centre is a
unique showcase facility in which customers can see our collaboration
solutions in action and in an environment that has been customised to reflect
their own business use cases and challenges. At the facility, customers can
work with our staff engineers to see how their environment can migrate
smoothly into those solutions and how they can benefit and reinvigorate their

By offering real-time access to experts, the Customer Experience Centre
is designed to help Avaya customers and prospects understand the true value
of real-time collaboration, and see exactly how Avaya's innovations can help
them tackle new business opportunities.

Bayer added: "Avaya is aggressively expanding our market reach in Europe
by driving our global leadership in the areas of contact centers and unified
communications solutions to businesses throughout the country. We are
currently recruiting new employees as quickly as possible to help Avaya as it
further expands throughout Europe."

Avaya is currently recruiting staff in Galway in a multitude of
positions, including research and development, engineering, finance, IT and
administrative support. All open jobs in Ireland can be viewed at

"Today's announcement demonstrates to the international community that
key players in the technology industry are continuing their investment in
Ireland," said Barry O'Leary of the IDA. "Galway is a community with
world-class education and a high quality of life, and we are pleased that
Avaya is expanding their presence here with an eye towards future Irish-born
technology innovation."

About Avaya

Avaya is a global leader in enterprise communications systems. The
company provides unified communications, contact centers, data solutions, and
related services directly and through its channel partners to leading
businesses and organizations around the world. Enterprises of all sizes
depend on Avaya for state-of-the-art communications that improve efficiency,
collaboration, customer service and competitiveness. For more information
please visit www.avaya.com.

Certain statements contained in this press release are forward-looking
statements. These statements may be identified by the use of forward-looking
terminology such as "anticipate," "believe," "continue," "could," "estimate,"
"expect," "intend," "may," "might," "plan," "potential," "predict," "should"
or "will" or other similar terminology. We have based these forward-looking
statements on our current expectations, assumptions, estimates and
projections. While we believe these expectations, assumptions, estimates and
projections are reasonable, such forward looking statements are only
predictions and involve known and unknown risks and uncertainties, many of
which are beyond our control. These and other important factors may cause our
actual results, performance or achievements to differ materially from any
future results, performance or achievements expressed or implied by these
forward-looking statements. For a list and description of such risks and
uncertainties, please refer to Avaya's filings with the SEC that are
available at www.sec.gov. Avaya disclaims any intention or obligation
to update or revise any forward-looking statements, whether as a result of
new information, future events or otherwise.

Media Inquiries: Aidan McLaughlin, +353-1-618-8425, Aidan.McLaughlin at FleishmanEurope.com

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