Avaya Unveils Roadmap for Future of Business Communications

Integration of Former Nortel Enterprise Solutions Portfolio Accelerates Company's Vision of Communications Powering Enhanced Business Effectiveness

BASKING RIDGE, New Jersey, January 19 - Avaya today unveiled its vision for the future of communications and a
roadmap that integrates products and services from the recently acquired
Nortel Enterprise Solutions to create a new standard for business
communications.

Avaya's vision is based on open standards, communication-enabled business
systems and effective, contextual, real-time communications. Using Session
Initiation Protocol (SIP) organisations, large to small, can make smooth
transitions to new capabilities at their own pace while protecting existing
communications investments. Avaya's communications-enabled business systems
streamline business processes by injecting real-time communications where
they can provide value. Users are able to be more effective by having access
to information based on the context of the task at hand.

"The integrated roadmap we're outlining today supports Avaya's commitment
to providing customers with the advanced communications capabilities they
need to manage and grow their organisations," said Alan Baratz, senior vice
president and president, Global Communications Solutions, Avaya. "In
developing the portfolio, our guiding principle was to deliver the most
compelling and cost-effective systems and services to customers and
partners."

Roadmap Highlights

The new roadmap, unveiled today, builds on the existing Avaya portfolio
with capabilities integrated from Nortel Enterprise Solutions. The roadmap
highlights include:

Unified Communications

The centrepiece of the unified communications (UC) portfolio is Avaya
Aura(TM), a SIP-based communication platform that unifies complex
communications networks. With proven abilities to reduce infrastructure costs
and easily deploy centralised collaboration and customer service
applications, Avaya Aura provides an upgrade path for all existing Nortel
voice and UC customers. The roadmap expands the value of Avaya Aura with the
addition of Avaya (formerly Nortel) Agile Communications Environment (ACE).
ACE uses Service-Oriented Architecture and Web Services to facilitate the
rapid development of communications enabled applications.

Click here for more information on Avaya Unified Communications Roadmap
(media.marketwire.com/attachments/201001/1239_577997-MW-UCFactSheet.pd
f)

Click here for more information on Avaya Agile Communications Environment
(media.marketwire.com/attachments/201001/1240_577997-MW-ACEFactSheet11
JanUC4433.pdf)

Click here for more information on Avaya Global Services (
media.marketwire.com/attachments/201001/1241_577997-MW-ServicesFactShe
et11JanSVC4430.pdf)

Contact Centre

Avaya Aura will also be at the centre of Avaya's contact centre
portfolio. With this foundation, contact centres will move to a SIP-based,
service-oriented architecture, simultaneously supporting multiple modes of
communication. The new contact centre solution will be based on a new and
collaborative work assignment model that will connect customers, agents, and
information. The new capabilities will enable businesses and organisations to
stay ahead of growing customer care demands for tighter integration and lower
costs. The integrated roadmap will seamlessly extend Avaya and Nortel
Enterprise Solutions market leading portfolio with capabilities for agent
desktop, work assignment, experience management, analytics that will scale
from mid-range to large contact centres.

Click here for more information about Avaya Contact Center
Communications. (
media.marketwire.com/attachments/201001/1243_577997-MW-CCFactSheet11Ja
nGCC4435.pdf)

Small and Medium Enterprise (SME) Communications

Avaya IP Office, BCM, Norstar, PARTNER(R) and Integral 5 all remain for
sale with a plan to converge the platforms to the company's flagship hybrid
IP offering, IP Office. Avaya will blend Nortel features, interfaces and
phones with IP Office to create a richer solution with strong investment
protection benefits. This approach follows the model Avaya has successfully
implemented with other systems into IP Office.

The company also now offers the Avaya Software Communication System, a
SIP-based offer from NES for small and medium enterprise customers who want
to manage unified communications from their data centre.

Click here for more information about Avaya SME Communications Solutions
(media.marketwire.com/attachments/201001/1244_577997-MW-SMEFACTSHEET11
janSB4434.pdf)

Data Products

As Avaya previously announced, it will adopt the current roadmap of NES
data products in its entirety. Avaya believes that the technology, customer
base and innovative product roadmap represent a compelling value proposition
for global customers. A key component of plug and play communications is the
underlying, enabling network and the new Avaya data portfolio brings
significant advantages of "Always-On" reliability, network efficiency and
scalability to grow with customer's business needs. Included in the Avaya
data portfolio are solutions for Ethernet Switching, Routers, Wireless
Networking, Access Control and Unified Management.

Click here for more information about Avaya Data Networking.
(media.marketwire.com/attachments/201001/1245_577997-MW-DataNetworking
FactSheet11JanDN4431.pdf)

Click here for quotes from Avaya partners regarding today's roadmap
announcement. (
media.marketwire.com/attachments/201001/1246_577997-MW-ChannelPartnerQ
uotes.pdf)

(Due to the length of these URLs, it may be necessary to copy and paste
the hyperlinks into your Internet browser's URL address field. Remove the
space if one exists.)

About Avaya

Avaya is a global leader in enterprise communications systems. The
company provides unified communications, contact centres, and related
services directly and through its channel partners to leading businesses and
organisations around the world. Enterprises of all sizes depend on Avaya for
state-of-the-art communications that improve efficiency, collaboration,
customer service and competitiveness. For more information please visit
www.avaya.com.

Reporter and Industry Analyst Conference Call Information

Alan Baratz, Avaya's Senior Vice President and President, Global
Communications Solutions, will host a conference call about the roadmap for
reporters and industry analysts today, 19Jan., 2010, , at 16:00 GMT.

    To access the call from outside of the United States, please dial:
          +1-706-902-3818               Conference Code: 50160600

Replay Information

A replay of the call will be available from 17:00 GMT, 19 Jan., 2010
until 2 Feb., 2010.

    To access the replay from outside of the United States, please dial:
          +1-706-645-9291               Conference Code: 50160600

Following the reporter and analyst call, attend a public virtual event on
Avaya's vision

At 18:00 GMT Avaya will host a Public Virtual Event on its vision for the
future of Business Communications, the Avaya Reference Architecture and
details on the new roadmap for integration. First, hear presentations and
perspectives from Kevin Kennedy, Avaya CEO, Dr. Alan Baratz, SVP & President,
Avaya Global Communications Solutions, Joel Hackney, SVP & President,
Government and Data Solutions, Chris Formant, SVP & President, Avaya Global
Services, and other Avaya leaders.

Additional information will then be available at your convenience with
(10) 30-minute on-demand roadmap sessions, including: UC, Contact Centre,
SME, Data, Government Solutions and MORE.

To attend the virtual event, please register by visiting:
bit.ly/NewAvaya

Quotes:

Bell Canada

"Avaya is enabling customers to continue to benefit from their existing
investments while opening new paths to long-term future growth. We at Bell
are committed to delivering cost savings and productivity gains not only to
Bell-Nortel customers but also to Bell-Avaya clients."

Stephane Boisvert, President, Bell Business Markets

Black Box Network Services

"We are very excited about the Avaya Integrated Roadmap. In our role as
an Avaya Platinum Partner, we will use the Roadmap in discussions with our
large base of Nortel clients, as well as new Avaya client opportunities. The
team at Avaya has done a great job of articulating a clear vision for
technical leadership in the communications space."

Mark Neel, Vice President of Global Accounts, Black Box Network Services

Catalyst

"The roadmap affords Avaya and Nortel dealers the flexibility to
transition their end-user customers to the go-forward platforms, which will
be a combination of the best-in-class features of Avaya and Nortel
communications products. What's more, Avaya Aura enables dealers to provide
customers with the architecture to migrate over time without having to rip
and replace their current solution. We look forward to continuing to support
our Avaya and Nortel partners as they move forward with this exciting new
roadmap."

John Black, President, Catalyst Telecom

Cross Telecom

"Cross is excited about the Avaya integrated roadmap, which will deliver
true, business transforming communication solutions to both Avaya and Nortel
customers. Cross has already seen some of Avaya's key development initiatives
accelerated with the addition of Nortel's enterprise assets. As both a
Platinum Channel Partner and a Platinum DevConnect Partner, this roadmap
benefits Cross by enabling us to come up with even more creative
communication solutions to our customers' complex business needs."

David Lover, Chief Technology Officer, Cross Telecom

Shared Technologies

"Shared Technologies believes the Avaya integrated road map is tremendous
news for Nortel customers. Avaya is sending a very clear message that they do
not intend to force anyone out of their existing infrastructure. Ultimately
Avaya's position in the marketplace is clearly number one for unified
communications and contact centres. Avaya's product future will be to overlay
Aura as a way for customers to upgrade to a full suite of unified
communications applications and features while maintaining their current core
infrastructure."

Tony Parella, CEO, Shared Technologies

Westcon Convergence

"Our Nortel oriented partners are enthusiastic about moving into the
Avaya ecosystem and the opportunity this represents. Westcon is committed to
helping our Nortel-oriented customers become more successful as they
transition into becoming Avaya Partners; we already have aggressive training
and on-boarding measures in place and the response has been outstanding."

Steven Bernard, vice president and general manager, Westcon Convergence

Verizon Business

"Verizon Business has a strong legacy of supporting both Avaya and Nortel
equipment within its broad portfolio of world class technology providers, and
is well positioned to help customers navigate their path forward. The Avaya
Aura(TM) platform is SIP certified to interoperate with the Verizon Business
network, and Avaya plays a key role in providing our customers with advanced
unified communications and collaborations solutions."

Roberta Mackintosh, director of global unified communications and
collaboration marketing, Verizon Business.

Media Contact: Finola Urquhart, avayauk at fleishmaneurope.com , +44(0)20-7395-7154