Concentrix Wins Major Public Sector Contract for Microsoft Dynamics CRM

LOUGHBOROUGH, England - Independent Customer Relationship Management (CRM) specialist Concentrix Ltd has been awarded a contract to develop a CRM system for the Learning and Skills Improvement Service (LSIS), the body charged with accelerating and supporting the drive for excellence and innovation in the further education sector in England. The contract involves combining separate CRM systems which were used by two separate sector bodies, and will improve productivity, procedures and processes throughout the organisation.

Concentrix has an excellent track record of successfully delivering major CRM projects and has been awarded several high-profile contracts in the past. However, the new LSIS system, which will use Microsoft Dynamics CRM, is the company’s largest in the public sector. The project will include merging data, re-engineering business processes, and realigning the system to a new set of objectives.

John Odell, Senior CRM Consultant at Concentrix, commented “We’re really excited about the LSIS project. It’s not just about implementing a new CRM system; we’re combining two Microsoft Dynamics CRM systems where the original aims, the way they were set up and the way they currently work are very different.”

“Concentrix is very good at the technical stuff, but on top of this, and I think what sets us apart, are our soft-skills and partnership approach. For example, we’ll be providing practical support for LSIS at every stage of the project. We’ll have Concentrix staff on-site and we’ll be taking steps to drive user adoption throughout the deployment.”

The new CRM system is a transformational project for LSIS which will have far-reaching benefits throughout the organisation. As well as realising the full potential of Microsoft Dynamics CRM functionality and their current data, the system will help LSIS become fully responsive to developing and changing requirements, increase productivity through process automation and support ongoing process improvement.

Commenting on the award of the contract to Concentrix, Barry Kruger, LSIS Director - Knowledge & Intelligence, said “We had excellent response to the Invitation to Tender (ITT) for this work. Concentrix were selected based on their technical expertise in delivering CRM projects across various technologies including Microsoft Dynamics CRM. They have a robust project methodology which I am sure will deliver the project on time and on budget.”

A high number of businesses applied for the tender, including consultancies, solutions manufacturers and resellers. Concentrix won the contract through the strength and depth of their experience, their project management skills (for example, they use their own highly-regarded project methodology), their capabilities, and because they clearly demonstrated that they could provide a solution to fully meet the requirements of the tender.

The total final value of the contract is GBP109K excluding VAT.

About Concentrix

Concentrix Ltd is a leading UK independent customer relationship management (CRM) specialist and IT solutions provider. Founded in 1999, Concentrix helps companies increase competitiveness, profitability and customer satisfaction by improving business processes, systems and IT.

Concentrix is based in Loughborough, Leicestershire and has regional offices in Bristol and London.

www.concentrix.co.uk/

www.concentrix.co.uk/software/crm/crm-software/microsoft-dynamics-crm/hosted/

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About the Learning and Skills Improvement Service (LSIS)

The Learning and Skills Improvement Service is the sector-owned body supporting the development of excellent and sustainable FE provision across the learning and skills sector. LSIS works in partnership with all parts of the sector to provide vision, leadership, clarity and high quality support; practising and enabling continuous self-improvement. Its mission is to accelerate the drive for excellence using the sector’s own capacity to design, commission and deliver improvement and strategic change.

Concentrix Ltd

Loughborough, October 2009

Source: Concentrix Ltd

Contact: Peter Elgar, T: +44(0)1509-410-500, E: info at concentrix.co.uk