Customer Experience Management Conference to Present 24 Results-Driven Case Studies From Leading Operators O2, TDC Denmark, TeliaSonera

By Telecoms Iq, PRNE
Thursday, December 1, 2011

LONDON, December 2, 2011 -

Customer Experience Management experts from leading telecoms operators will gather at Telecoms IQ’s 3rd CEM in Telecoms Conference in January 2012 in London.

As customer experience management continues to be a critical factor for future success among telecoms operators, CEM in Telecoms 2012 ( will present case studies, led by a world-class speaker panel of 26 CxOs, VPs and Directors.

Delivering an optimal customer experience can radically reduce churn, increase ARPU and drive down operational costs.  The CEM in Telecoms conference ( ) will address how to leverage CEM strategies to deliver a tangible ROI that secures top-level buy-in, with proven examples of how to achieve differentiation and increase customer retention.

“When operators are under huge cost pressure, it is more critical than ever to learn about successful CEM tools. You think you know all the best tools and effective methodologies? At the CEM in Telecoms Conference, you will be surprised how much value it can bring you!” said Csaba Böthe, Director of Customer Contacts and Operation Support at Magyar Telekom.

Attended by Directors and Heads of customer experience from global operators and CEM service providers, CEM in Telecoms ( will feature operator case studies from Europe and the Middle East led by:

  • Jonnie Cahill, Chief Marketing Officer, Telefónica O2 Ireland  
  • Tomas Lykke Neilsen, Vice President of Customer Experience, TDC Denmark  
  • Graham Webster, Customer Experience Director, Telefónica SA and Telefónica Europe  
  • Jarmo Kortelahti, Director of Customer Experience Measurement & Improvement, TeliaSonera  
  • Piotr Gajek, Chief Customer Officer, TP Group Poland

The CEM in Telecoms download centre features exclusive podcasts with leading telecoms operators on the main challenges and drivers in customer experience including: TeliaSonera, Telefónica O2 Ireland, Orange FT Group, BT Global Services and Beyond Philosophy:

Customer Experience Management in Telecoms ( will be held between 23rd-26th January in London and is sponsored by Ericsson, Actix, Amdocs, CEM4mobile, Compuware, Dimelo, eGain, LivePerson, MDS, RightNow and Siegel + Gale.

Notes to Editors:

For further information on Customer Experience Management in Telecoms contact +44(0)20-7368-9737, email or visit

To apply for a press pass for CEM in Telecoms email


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