CyberTech Expands Open Contact Centre Optimisation Strategy With New Teleopti Workforce Management Partnership

By Cybertech International, PRNE
Wednesday, January 12, 2011

WFM Partner Enhances CyberTech's Comprehensive Voice/Data Recording Solutions Suite

AMSTERDAM, January 13, 2011 - CyberTech, the world's fastest-growing and one of the largest call
recording providers, has announced a partnership with Teleopti, the leading
provider of solutions for strategic Workforce Management (WFM), thereby
expanding its ever-growing base of best of breed contact centre solution
vendors. Teleopti joins other award-winning providers of communications
platforms and speech analytics software.

CyberTech's innovative approach meets the needs of organisations using
mix and max, best of breed contact centre solutions. This makes it easy to
upgrade or replace obsolete components, including recording systems and WFM
software when required, delivering significant advantages over closed,
single-vendor proprietary environments. CyberTech has developed an open
application strategy to address such needs by surrounding its highly secure
voice and data recording system with the industry's best complementary
solutions. Teleopti is the next important component that rounds out this
flexible approach to contact centre optimisation.

"We are delighted to add Teleopti to our application suite of contact
centre solutions," said Cromwell Fraser, Director of Product Market
Management at CyberTech International. "Their WFM software is an ideal match
with our recording systems and we share a similar culture and reseller
distribution strategy. Together we believe we can provide a wider portfolio
of solutions to clients whilst expanding our growing global industry

About Teleopti

Teleopti is the leading provider of solutions for strategic Workforce
Management and Telecom Expense Management. The company is renowned for
developing advanced and user-friendly solutions based on clients'
requirements. Hundreds of enterprises around the world rely on solutions from
Teleopti to attain optimal operational efficiency and provide the highest
levels of service. Teleopti, established in Stockholm, Sweden in 1992
operates through a comprehensive network of partners. For more information

About CyberTech

CyberTech is the fastest growing, longest-standing and one of the largest
global call recording provider offering the most secure, open and
future-proof solutions for organizations to rapidly improve performance,
optimize service, mitigate risk, lower cost and maintain compliance.
CyberTech offers innovative recording technologies that enable organizations
to achieve the highest level of performance, quality assurance and liability
protection, while supporting existing business processes. A commitment to
customer satisfaction guides the company's internal development of flexible
solutions that help protect an organizations' technology investment. For more
information, please visit

Media Contacts: Nicole van de Kaa, CyberTech International, The Netherlands,
+31-72-566-2572, nicole.vandekaa at ; Teleopti, Lars Jonsson, Telephone +46(0)8-568-951-77, e-mail: lars.jonsson at

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