Frost & Sullivan Award Highlights Belimed Group's Commitment to Customer Value Enhancement
By Frost Sullivan, PRNEMonday, October 18, 2010
LONDON, October 19, 2010 - The "2010 Frost & Sullivan European Infection Control Customer Value
Enhancement Award" was recently conferred on Belimed Group, one of the
leading companies in the European decontamination equipment market.
Innovative and high quality products, coupled with exceptional customer
services and key differentiating factors, are signals that Belimed performs
exceptionally well in this market. The Frost & Sullivan Award for Customer
Value Enhancement is awarded to the company that has demonstrated excellence
in implementing strategies that proactively create value for its customers
with a focus on improving the return on the investment that customers make in
its services or products. This award recognises the company's inordinate
focus on enhancing the value that its customers receive, beyond simply good
customer service, leading to improved customer retention and ultimately
customer base expansion.
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The decontamination equipment market in Western Europe has reached a high
level of maturity, with Tier I companies holding about 70% of the total
market share. By contrast, Eastern Europe is a primarily price-sensitive
market, fed by high demand for premium quality decontamination equipment.
"Due to the large capital investment required for the purchase of
decontamination equipment, customer expectations are increasingly focused on
product quality and durability," notes Frost & Sullivan Senior Research
Analyst Beulah Devadason. "Belimed leverages this trend by promoting itself
as a high-quality brand that offers products at competitive prices."
A tradition of continuous innovation represents one of the primary
distinguishing factors for Belimed. This is evident by the fact that Belimed
Technik GmbH, one of Belimed's four centres of expertise, was recognised as
one of the 100 most innovative small and medium-sized companies in Germany.
"Another important feature of Belimed is that decisions about innovations
are taken in close cooperation with customers," adds Devadason. "The
introduction of the New Machine generation, the H202 low-temperature plasma
sterilizer and the automated cleaning, disinfection and drying endoscope
reprocessors has helped Belimed establish itself as a top innovator in the
market."
Belimed is also preferred for its outstanding value added services. It
holds regular training courses for Central Sterile Supply Department (CSSD)
staff to enhance their handling of decontamination equipment.
"Internal and external training courses for CSSD staff are one of the
most important components in ensuring operational safety," remarks Devadason.
"Through these training sessions, Belimed provides CSSD staff with numerous
opportunities to safely and effectively handle decontamination systems."
Similarly, the company's success has been enhanced due to its supply of
customised service packages to end-users. Flexible and individualised service
offerings ensure that a high level of customer satisfaction is continuously
maintained.
"Belimed provides consulting and customer support throughout projects,
while also covering individual after-sales services," concludes Devadason.
"Belimed's clients receive decontamination equipment planning, installation
and after-sales services in a quick and timely manner."
The Frost & Sullivan Award for Customer Value Enhancement is awarded to
the company that has demonstrated excellence in implementing strategies that
proactively create value for its customers with a focus on improving the
return on the investment that customers make in its services or products.
This award recognises the company's inordinate focus on enhancing the value
that its customers receive, beyond simply good customer service, leading to
improved customer retention and ultimately customer base expansion.
Frost & Sullivan Best Practices Awards recognise companies in a variety
of regional and global markets for demonstrating outstanding achievement and
superior performance in areas such as leadership, technological innovation,
customer service, and strategic product development. Industry analysts
compare market participants and measure performance through in-depth
interviews, analysis, and extensive secondary research in order to identify
best practices in the industry.
About Belimed
Belimed, a European company group with headquarters in Switzerland, is
one of the worldwide leading companies operating in the area of infection
control. Belimed has over 40 years of experience in development, production
and marketing of innovative system solutions for cleaning, disinfection and
sterilization in the healthcare, pharmaceutical and laboratory sectors and
offers the associated services such as servicing and validation. Belimed is a
company of the Metall Zug Group and has a workforce of over 900 employees.
With a total of 12 Belimed companies throughout Europe, North America and
Asia, and many authorised partners, Belimed is represented worldwide by a
strong network in over 80 countries. Further information on Belimed products
and services is available at www.belimed.com.
Belimed Contact Sonja Metzger Manager Marketing Services Belimed Group Tel. +41-41-768-96-06 sonja.metzger@belimed.com
About Frost & Sullivan
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and leadership. The company's Growth Partnership Service provides the CEO and
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Contact
Ciara Jamie Connolly | Senior Events & Promotions Executive/ EMEA | Best
Practices | Frost & Sullivan, ciara.connolly@frost.com | P: +44-(0)-207-915-
7868 | F: +44-(0)-207-730-3343 | | www.frost.com
Ciara Jamie Connolly, Senior Events & Promotions Executive/ EMEA Best Practices of Frost & Sullivan, +44-(0)-207-915-7868, fax, +44-(0)-207-730-3343, ciara.connolly at frost.com; or Sonja Metzger, Manager Marketing Services of Belimed Group, +41-41-768-96-06, sonja.metzger at belimed.com
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