Healthcare, Education and Financial Service Organisations at Risk of Document Compliance Breaches

By Ricoh Europe, PRNE
Tuesday, September 6, 2011

LONDON, September 7, 2011 -

Business critical documentation inside healthcare, education and financial services organisations is increasingly at risk of being lost or in breach of essential document compliance regulations according to new findings from the Ricoh Process Efficiency Index. The study was conducted by Coleman Parkes Research and included interviews with 458 senior executives across six vertical market sectors in Europe. It showed that 31 per cent of all European organisations continue to lose important documents while 24 per cent have no audit trail facilities in place to track and monitor the movement of business critical information at all.

“The dynamics facing the future workplace such as globalisation and changing demographics are fuelling information overload.  By 2020 digital information will grow by a factor of 30 and the number of files by a factor of 60[1].  This ‘Big Data’ concept combined with the changing culture of the workplace, mean that effective information management and compliance with document regulations is of paramount importance to organisations across all vertical markets,” said Carsten Bruhn, Executive Vice President, Ricoh Europe.

He continued: “However, these findings reveal that many European organisations admit to still not managing their business critical document processes effectively, leaving them unprepared for the future.”

The study showed that even most heavily regulated industries are at risk. A CIO in the healthcare industry said: “We work with the FDA (Food and Drug Administration) and the EMA (European Medicines Agency) so all the information in our business has got to be really secure - otherwise there would be serious questions about the validity of our data.”  However, the study showed that nearly a third (29 per cent) of healthcare companies do not have any audit trail process for their business critical documentation.    

When referring to the ability to retrieve business critical information safely and quickly, a CIO from the financial services sector said, “…..due to the sheer volume of documents that need to be searched through, it can be very difficult to track down what we’re looking for sometimes - this is another problem for us.”  The data also reveals a similar trend, with less than half of European financial services organisations (just 45 per cent) confirming that they have the ability to conduct audit trails for all confidential business critical documents and 20 per cent in financial services reporting that they have no processes in place at all. These figures are significant and will impact compliance with the Sarbanes-Oxley Act which mandates that organisations must ensure that business critical documents are not altered, destroyed or misplaced.

Even more worryingly, 31 per cent of all European businesses are still prone to losing important documents. Organisations in the education sector were found to be most at risk with 38 per cent admitting they occasionally lose or misplace business critical information compared with 14 per cent per cent in the legal sector.  Over half of all companies (52 per cent) said that the biggest impact was significant business process delays. Additional impacts range from damaged reputation to non-payment of invoices, loss of business critical information, compliance breaches and unsatisfied clients.

Bruhn added, “At a time when organisations across all vertical sectors need to be improving their overall operational efficiencies in order to compete in the global marketplace, the study shows that many are unnecessarily exposing themselves to risk.”

“While CIOs are reviewing their business critical processes and applying ‘Big Data’ methods inside their organisations, they also need the support of the COO and the CEO to drive the necessary change in working practices and document processes. Then with the right business partner they can properly implement an end-to-end optimisation strategy that will drive down business costs have a huge impact on workforce collaboration and effectiveness and ensure compliance with document regulations within their specific vertical market.”

Read the full study at

About Ricoh

Ricoh Company, Ltd. (Ricoh Company) is a Fortune Global 500 company specialising in technology and services that transform high volume, document intensive business processes into more efficient ones.  This is achieved through Ricoh’s expertise in Managed Document Services, Production Printing, Office Solutions and IT Services.  

By working with Ricoh, businesses can streamline the way they work, become more efficient and profitable, and share knowledge more effectively within their organisations. With a global workforce of 109,014, Ricoh operates in Europe, the Americas, Asia Pacific, China and Japan.

Ricoh Europe Holdings PLC is a public limited company and the EMEA headquarters of Ricoh Company with operations located in London, United Kingdom and Amstelveen, the Netherlands.  In the fiscal year ended 31 March 2011, revenues from Ricoh’s EMEA operations totalled ¥413.9 billion (approx US$4.99 billion). Ricoh Company’s worldwide sales totalled ¥1,942 billion (approx US$23.4 billion) during the year ended 31 March 2011.

About the Ricoh Process Efficiency Index

The Ricoh Process Efficiency Index was conducted by independent research firm, Coleman Parkes, and commissioned by Ricoh Europe. Survey respondents held full responsibility for managing the processes surrounding the critical business documents inside their organisations and were employed within: Financial/accounting, sales, HR or payroll, customer or client information, legal, warehouse and supply chain. The research consisted of 458 telephone surveys within large (1000+ employee) organisations, located in Belgium, France, Germany, Italy, The Netherlands, The Nordics (Sweden, Finland, Norway and Denmark), Spain, Switzerland and the UK.  The organisations are based within the education, legal, utilities, healthcare, manufacturing and financial services sectors.  Qualitative interviews were also completed with European CIOs to gain further commentary about their business critical document processes.

1. IDC Managed Print and Document Services for Controlling Today’s and Tomorrow’s Information Costs - January 2011 -

For further information, please contact: Ricoh Europe PLC, Janice Gibson, Tel.: +44(0)20-7465-1153, E-mail: press at , Home page: , Register for the Ricoh media centre at:

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