ISO/IEC 20000 Expands APMG Suite of Certifications

HIGH WYCOMBE, England, October 5, 2010 - APMG (
www.apmg-international.com/home/News_Events/05Oct2010ISOIEC20000ExpandsAPMG.asp)
has signed an agreement with itSMF UK (www.itsmf.co.uk/) to acquire
its ISO/IEC 20000
(www.apmg-international.com/home/News_Events/05Oct2010ISOIEC20000ExpandsAPMG.asp)
Certification and Qualification scheme. Richard Pharro, CEO, of APMG and
Barry Corless, Chairman, of itSMF UK signed the agreement at the itSMF event
in Louisville, Kentucky last month.

The agreement between the parties brings together itSMF UK's expertise in
developing concepts associated with Service Management and APMG's experience
in providing certification and qualification services through its global
network of offices. As part of the agreement the parties will work together
to promote and raise awareness of the benefits of ISO/IEC 20000.

ISO/IEC 20000 describes an integrated set of management processes for the
effective delivery of services to the business and customers. The
Qualification and Certification scheme is already offered by thirty-two
accredited training organisations and 635 organisations have been assessed
for their compliance with the standard. The itSMF UK scheme set the benchmark
for the accreditation.

Richard Pharro is delighted to have reached agreement with itSMF UK. He
said, "APMG has an excellent relationship with itSMF which has been forged
over the last few years as we have worked on ITIL(R) together. I am very
pleased to expand our offering in this way and we look forward to welcoming
training companies that have successfully delivered the courses under the
current scheme into our growing network of international training
organisations".

The scheme will be available to all organisations offering qualifications
through APMG-International.

Barry Corless, Chairman of itSMF-UK said, "We are pleased that itSMF
continues to be involved in the evolution of the scheme. We believe that APMG
will be able to continue to significantly develop this excellent scheme and
we see more of our members and the Service Management community benefiting
from this move."

About APMG International and ISO/IEC 20000

APMG-International is a global examination institute
accredited by The APM Group, OGC's official Accreditor. Its portfolio of
qualifications includes the ISO/IEC 20000, PRINCE2(R), MSP(R), M_o_R(R) and
P3O(R). APMG's Accredited Training Organizations have gone through the most
rigorous assessment process in the industry. APMG's commitment to high
standards means that all candidates can be assured the certification they
have earned is consistent with every other candidate.

About itSMF UK

The itSMF UK is an independent and internationally recognised
forum for IT Service Management professionals.

As a not-for-profit organisation, our members are our
business, and that's how we wish to continue. Our membership provides a forum
to exchange views, share experiences and participate in continuous
development and promotion of best practice and standards; all of which in
turn deliver significant value to your business.

We aspire to remain 'the premier community for leadership in
IT Service Management'. Providing an accessible network of industry experts,
information sources and events to assist you and your staff address IT
service management issues; helping you achieve the delivery of high quality,
consistent IT service internally and externally through the adoption of 'best
practice'. We will continuously improve our products for our members by
sustainably growing, actively seeking partnerships and collaborating with
others.

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    For further information, please contact:

    Amy Hopkins                Kate Winter
    Itpr                       APM Group UK
    Tel. +44-(0)1932-578800    Tel. +44-(0)1494-45245

For further information, please contact: Amy Hopkins, Itpr, Tel. +44-(0)1932-578800; Kate Winter, APM Group UK, Tel. +44-(0)1494-45245