M&S Money Credit Card Comes Top in Three uSwitch.com Survey Categories

By Ms Money, PRNE
Tuesday, February 1, 2011

LONDON, February 2, 2011 - M&S Money's credit card has come in top in three out of eleven customer
satisfaction categories in the most recent uSwitch.com survey.

The uSwitch.com survey revealed M&S Money's credit card to be the
public's top pick for billing service, payment service and customer support.

American Express regained the top spot for overall satisfaction in 2010,
satisfying 92% of its customers. M&S took second place, but its overall score
increased by 2% compared to 2009.

M&S came top for its billing service (up 1% from 2009), payment service
(up 4%) and customer support which increased by a whopping 6% on 2009.

M&S Money also increased its overall scores in billing and payment
services, product information, recommending a friend and value for money.

The survey also revealed that nearly a third of consumers (30%) now
choose their credit card based on the reward points offered.

Vincent Reboul, M&S Money's Head of Unsecured Lending, commented: "We are
delighted that the M&S Credit Card has come top in the key areas of customer
support and overall customer satisfaction, coming first and second in these
categories. As a top 10 credit card provider, we focus not only on product
features and price, but even more importantly on the service and support we
provide for our customers."

About M&S Money:

M&S Money (the trading name of Marks & Spencer Financial Services) was
founded in 1985 as the financial services division of Marks and Spencer Group

The company is a top-ten credit cards (money.marksandspencer.com/cards/credit-card/overview/)
provider, offering payment protection (money.marksandspencer.com/cards/credit-card/payment-protection-insurance/),
fraud protection (money.marksandspencer.com/cards/card-fraud-protection/)
and credit card security (money.marksandspencer.com/cards/card-security/)
and the second-largest travel money retailer in the UK. M&S Money also
offers a range of insurance cover, including as well as loans, savings
and investment products.

In November 2004, Marks & Spencer sold M&S Money to HSBC. HSBC Holdings
plc, the parent company of the HSBC Group, is headquartered in London. The
Group serves customers worldwide from around 8,000 offices in 87 countries
and territories in Europe, the Asia-Pacific region, North America, Latin
and the Middle East. With assets of US$2,418 billion at 30 June 2010,
HSBC is one of the world's largest banking and financial services
organisations. HSBC is marketed worldwide as 'the world's local bank'. M&S
Money has an executive committee comprising an equal number of
representatives from HSBC and Marks & Spencer.

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space if one exists.)

    PR Contact:
    Simon Coughlin
    Media Relations Manager
    M&S Money
    8 Canada Square
    Canary Wharf
    E14 5HQ

PR Contact: Simon Coughlin, Media Relations Manager, M&S Money, 8 Canada Square, Canary Wharf, London, E14 5HQ, +44(0)20-7992-1574, money.marksandspencer.com

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