Oracle Communications Rapid Offer Design and Order Delivery Solution is First to Achieve New TM Forum Frameworx Solution Certification

Wednesday, May 11, 2011

Business Process Framework (eTOM) Conformant Solution will Help Communications Service Providers Simplify Procurement Processes

Redwood Shores, Calif. – May 11, 2011
News Facts
Oracle today announced that its Rapid Offer Design and Order Delivery ( solution is the first to complete the new TM Forum Frameworx Solution Certification ( process.
The TM Forum Solution Certification awarded to Oracle’s Rapid Offer Design and Order Delivery solution demonstrates full conformance to the leading industry standards of Frameworx 10 ( from the TM Forum, down to Level 3 processes.
The certification covers the applicable portions of both the strategy, infrastructure & product (SIP) domain and the operations domain, including readiness, fulfillment, assurance and billing functions within the eTOM ( models.
Oracle Communications has worked with the TM Forum to pioneer certification standards for pre-integrated, productized BSS/OSS solutions because of the associated benefits for communication service providers (CSPs). The use of a common language to identify industry best practices increases confidence in procurement, helps detect inefficiencies in processes, and reduces risk and implementation costs through a simplified assessment prior to purchase.
An industry milestone, the certification of Rapid Offer Design and Order Delivery is a key step in enabling CSPs to:
Perform transformations with reduced integration risk, cost and effort
Improve operational efficiency and agility through standard processes and interfaces
Enable the rapid introduction of new services and business models
Leverage shared industry concepts and deployment experiences
Improve total customer experience and earn loyalty
Components of Oracle’s Rapid Offer Design and Order Delivery solution include Oracle Communications Order and Service Management ( , Oracle’s Siebel CRM ( , Oracle Product Hub for Communications ( and Oracle Application Integration Architecture for Communications ( .

Supporting Quotes

“As the first supplier to receive the TM Forum Frameworx Solution Certification, Oracle Communications is a real leader in driving industry standards forward.  The TM Forum Conformance Mark illustrates a commitment to interoperability and provides reassurance to customers seeking standards-based, cost effective and flexible solutions. Oracle Communications’ work to have its Rapid Offer Design and Order Delivery solution certified demonstrates its commitment to supporting more efficient business processes through standards,” said Martin Creaner, president & chief executive officer, TM Forum
“Oracle Communications’ Rapid Offer Design and Order Delivery solution is now seen as a leading industry solution by the communications marketplace. Being the first solution to achieve TMF Frameworx certification will bring greater confidence for service providers, especially during the buying process. This will enable service providers to optimize their core operations by identifying and fixing process inefficiencies based upon proven industry best-practice. It will also help in reducing their implementation risks and costs by simplifying integration cost assessments prior to purchase,” said Ari Banerjee, senior analyst, Heavy Reading.
“We are excited to be the first recipient of the TM Forum Frameworx Solution Certification, and proud that it will provide our customers with the assurance that Oracle solutions fully conform to the leading industry standards. The application of industry standards in BSS/OSS will help our customers to make savings on their IT budgets, and more quickly meet changing business demands through the rapid implementation of new services and business models, and increased operational efficiency. Our ongoing work with the TM Forum demonstrates Oracle’s commitment to standardization and to helping our customers reap the benefits of flexible and agile IT architectures,” said Dan Ford, vice president of product marketing, Oracle Communications.

Supporting Resources

Oracle in Communications (
Oracle’s Rapid Offer Design and Order Delivery Solution (
Detailed Conformance Assessment Results for Oracle’s Rapid Offer Design and Order Delivery solution (
KT Deploys Rapid Offer Design and Order Delivery and Selects Further Oracle Communications Solutions (
Colt Technology Services Goes Live with Oracle’s Rapid Offer Design and Order Delivery solution (
Oracle’s Rapid Offer Design and Order Delivery Virtual Briefing Centre (
Oracle Communications on YouTube (
Oracle Communications on Facebook (
Oracle Communications on Twitter (
Oracle Communications on LinkedIn (

About Oracle Communications

Only Oracle’s software and systems span the communications industry technology landscape — from carrier-grade servers, storage and IT infrastructure, to mission-critical business and operational support systems and service delivery platforms; from business intelligence applications and retail point-of-sale solutions to the Java platform running on more than two billion mobile and handheld devices.  Oracle helps 100 of the world's top 100 service providers innovate and exploit new business models, build strong, profitable customer relationships, and streamline operations. For more information, visit

About TM Forum

TM Forum is the world’s leading industry association focused on enabling best-in-class IT for service providers in the communications, media and cloud service markets. The Forum provides business-critical industry standards and expertise to enable the creation, delivery and monetization of digital services. 

About Oracle

Oracle (NASDAQ: ORCL) provides the most complete, open, and integrated business software and hardware systems in the world. For more information about Oracle, visit (


Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

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