Postal Services Go Mobile With Escher's Distributed SolutionBy Escher Group, PRNE
Sunday, February 13, 2011
'Mobile for Retail' a Reality for the First Time and Helps Posts Take Their Services to New Markets
BOSTON, February 14, 2011 - Global postal counter automation expert Escher Group has launched a
mobile solution that takes services traditionally found in post offices and
delivers them in new locations - in shops, hotels or directly to the
MobileRiposte(TM) is so versatile and easy to use that it promises to
open new markets for postal operators and heralds a new future for the
postman: as a provider of a broader range of products and services rather
than simply a deliverer of mail.
Whilst consumers have become increasingly used to interacting with postal
organizations through mobile devices - for example, signing for deliveries on
handheld track-and-trace devices or buying train tickets onboard using mobile
credit card terminals - many devices are specific to a single purpose or
cumbersome when interacting with back-office systems.
In contrast, by employing the intuitive Windows Mobile operating system
and by capturing data in a way that integrates seamlessly with the
organization's back-office, Escher's MobileRiposte(TM) enables a full range
of services to be delivered from a single handheld device with the same
security and reliability of that achieved in post office branch offices.
MobileRiposte(TM) helps post offices expand their services into new
markets including retailers and other business premises; offering their
customers a wider choice of locations to acquire services traditionally
provided only in the post office - including payments, phone top-ups, foreign
exchange and tickets.
For example, with MobileRiposte(TM), post offices can provide hotels with
a complete standalone foreign currency application, whereby hotels offer
guests currency exchange at the prevailing rate at the time the transaction
occurs - instead of using less accurate, fixed daily rates. This allows the
post office to compete more effectively with banks and high street currency
exchanges and gives hotels a whole new line of business.
Easy interaction; always available
MobileRiposte(TM) is ideal for disconnected networks or where
connectivity cannot always be guaranteed, such as remote offices that have
limited bandwidth. Because MobileRiposte(TM) uses broadly available GPRS or
GSM mobile connectivity, branch services can be delivered anywhere, any time
- a vital competitive tool for post offices in the face of other web-based or
mobile services. MobileRiposte(TM) also offers other significant benefits,
- A graphical user interface that is simplicity itself and mimics the broader Riposte(R) interface that is relied upon throughout the world to deliver retail service. - Robust design for connectivity over mobile communications networks. Optimized for GPRS and GSM, the software is designed to expect and tolerate failure so that the service never suffers. - Access to a broad range of transactions that goes beyond the normal mobile applications - including letter or package tracking, retail of tickets and gift cards, bill payment, banking services and currency exchange. - Consolidation and reconciliation of all transactions into a central location for reconciliation and analysis with third party systems.
Escher Group President and Chief Executive Liam Church said: "As
organizations seek ways to reach customers in the way that customers want to
be reached, mobile devices are becoming more and more important. But, in
terms of organization, many systems leave much to be desired."
"MobileRiposte(TM) integrates many applications in a way that's a help -
not a hindrance - for operators during their busy working day and, crucially,
it doesn't cause more work in the back office."
At present, many mobile devices record transactions in non-standard
formats, which means that data must be re-inputted to meet accounting needs
or for reporting to third parties. However, as Liam Church noted: "By using
established transactional coding, MobileRiposte(TM) provides a practical
back-end solution as well as a revenue-generation front-end one. With its
unique award-winning intuitive interface, MobileRiposte(TM) makes 'mobile for
retail' a reality for the first time."
About Escher Group Limited:
With a history of over 20 years in providing solutions for counter
automation, Escher has developed a unique understanding of the business of
Posts across the globe and its R&D efforts continue to provide innovative
technological solutions. Escher helps to cost-effectively modernize and
streamline the Posts' offer of a trusted, secure and inclusive communication
service between businesses, consumers and government. For more information
Escher Group Limited: 12 Farnsworth Street, Boston, MA 02210, USA, Telephone: +1-857-366-9500, Fax: +1-857-366-9522, Email: info at eschergroup.com; Media Enquiries: James Tate, The Henley Group International, Graffix House, Newtown Road, Henley on Thames, Oxon RG9 1HG, England, Tel: +44(0)1491-570-970, Fax: +44(0)1491-575-327, Email: james at henley.co.uk
Tags: Boston, Escher Group, February 14, Massachusetts