US Educational Support Service for MS Community, MS LifeLines(R), Reaches Milestone of Servicing one Million In-bound Calls

By Merck Serono S A, PRNE
Tuesday, August 31, 2010

GENEVA, September 1, 2010 - Merck Serono, a division of Merck KGaA, Darmstadt, Germany,
announced today that MS LifeLines, a US educational and support service which
includes a call center, has achieved a milestone in servicing one million
in-bound calls since its inception in 2002. MS LifeLines is sponsored by EMD
Serono, Inc. an affiliate of Merck KGaA, Darmstadt, Germany, and its
co-promotion partner in the US, Pfizer Inc. The service is available to the
multiple sclerosis (MS) community in the U.S., including people living with
MS, their families and care partners.

"As an organization working to deliver innovative solutions,
we are pleased to be able to provide our programs and services to the MS
community and to continue to enhance all of our offerings," said Fereydoun
Firouz
, President and CEO of EMD Serono, Inc. "We are proud of our
long-standing heritage in serving the MS community, and reaching the one
million call milestone is another demonstration of our long-term commitment
in MS."

"MS LifeLines is making a difference in the lives of people living with
MS," said Paul Richardson, regional president, North America, Pfizer
Specialty Care. "This service stands as another example of EMD Serono and
Pfizer's commitment to serving the patient communities and advancing
treatments for serious diseases."

MS LifeLines was first launched in 2002 in the U.S. as an
educational resource for the MS community, sponsored by EMD Serono and
Pfizer. One of its service offerings is a call center based in EMD Serono's
corporate headquarters in Rockland, MA. The call center includes patient
enrollment specialists, patient support specialists, nurse support
specialists and reimbursement specialists. People in the MS community in the
U.S. can call any time, day or night and receive assistance. A live
representative is available to answer calls 24 hours a day, seven days a
week.

"Whether a person calls with a question about therapy or a question
related to their insurance, the team at MS LifeLines is here to help lend a
hand," added Lauren Sweeney, patient support team member at MS LifeLines. "It
is extremely rewarding to be able to make a difference. Receiving a diagnosis
of MS can be overwhelming, and we're here to help serve as a resource for the
entire MS community."

The programs and services provided by MS LifeLines continue to
be enhanced to meet the needs of individuals impacted by MS in the U.S. and
their loved ones. A patient access program, MS LifeLines Access Made Simple,
was designed to assist eligible patients who need help in getting on therapy
quickly. To learn more about the Access Made Simple program, visit
www.mslifelines.com. In addition, other innovative service offerings have
been introduced including MS LifeLines Rx. This web-based prescribing tool
allows physicians to have access to another prescribing option instead of the
paper process. For more information on the programs and services offered by
MS LifeLines, visit mslifelines.com.

In the US, EMD Serono, Inc. and Pfizer Inc., co-promote Rebif (interferon
beta-1a) for the treatment of patients with relapsing forms of multiple
sclerosis.

About MS LifeLines(R)

MS LifeLines is a US educational support service committed to the MS
community in the U.S. Our mission is to offer support to people with MS,
people on or considering Rebif(R) (interferon beta-1a) therapy, and the care
partners who support them. The web site, www.mslifelines.com, provides
information on everything from personal stories to lifestyle tips. MS
LifeLines also offers telephone support toll free at 1-877-447-3243.

About multiple sclerosis

Multiple sclerosis (MS) is a chronic, inflammatory condition
of the central nervous system and is the most common, non-traumatic,
disabling neurological disease in young adults. It is estimated that
approximately two million people have MS worldwide. While symptoms can vary,
the most common symptoms of MS include blurred vision, numbness or tingling
in the limbs and problems with strength and coordination. The relapsing forms
of MS are the most common.

About Rebif

Rebif is the only self-administered disease-modifying drug proven
effective in reducing MRI lesion area and activity, reducing the frequency of
relapses and slowing disability in relapsing MS. Rebif is not approved for
the treatment of chronic progressive MS.

The exact correlation between MRI findings and the current or future
clinical status of patients, including disability progression, is unknown.

Rebif is used to treat relapsing forms of MS to decrease the frequency of
relapses and delay the occurrence of some of the physical disability that is
common in people with MS. Rebif is not approved for treatment of chronic
progressive MS. Rebif is available in 22 mcg and 44 mcg prefilled,
preassembled syringes and a titration pack by prescription only.

Before beginning treatment, patients should discuss with their doctor the
potential benefits and risks associated with Rebif. Let your doctor know if
you have a history of depression, seizures, liver disease, thyroid problems,
or blood cell count or bleeding problems, or if you have had previous
allergic reactions to medications. Tell your doctor about all medicines you
take, including prescription and non-prescription medicines, vitamins, and
herbal supplements. Rebif and other medicines may affect each other causing
serious side effects. Talk to your doctor before you take any new medicines.
Rebif is not recommended for women who are or plan to become pregnant.

Potential serious side effects of Rebif include depression and risk of
suicide, liver problems, risk to pregnancy, injection-site problems, and
severe allergic reactions. Allergic reactions are rare and may be associated
with difficulty in breathing and loss of consciousness, which require
immediate medical attention.

The most common side effects with Rebif are injection-site reactions,
flu-like symptoms (fever, chills, muscle aches, tiredness), depression,
abdominal pain, increased liver enzymes, and blood cell count decreases. Let
your doctor know if you have any of these symptoms or feel sad, tired, hot or
cold, or experience hives, rashes, bruising, yellowing of the skin, or a
change in body weight (gain or loss).

This information is not intended to replace discussions with
your doctor. For additional information about Rebif, please consult the
Prescribing Information and Medication Guide at www.emdserono.com and talk to
your doctor. You can also visit www.mslifelines.com or call toll-free
1-877-44-REBIF (1-877-447-3243). Rebif is available by prescription only.

About Merck Serono

Merck Serono is the division for innovative prescription
pharmaceuticals of Merck KGaA, Darmstadt, Germany, a global pharmaceutical
and chemical company. Headquartered in Geneva, Switzerland, Merck Serono
discovers, develops, manufactures and markets innovative small molecules and
biopharmaceuticals to help patients with unmet medical needs. In the United
States
and Canada, EMD Serono operates through separately incorporated
affiliates.

Merck Serono has leading brands serving patients with cancer (Erbitux(R),
cetuximab), multiple sclerosis (Rebif(R), interferon beta-1a), infertility
(Gonal-f(R), follitropin alfa), endocrine and metabolic disorders (Saizen(R)
and Serostim(R), somatropin), (Kuvan(R), sapropterin dihydrochloride) as well
as cardiometabolic diseases (Glucophage(R), metformin), (Concor(R),
bisoprolol), (Euthyrox(R), levothyroxine). Not all products are available in
all markets.

With an annual R&D expenditure of more than EUR 1 billion,
Merck Serono is committed to growing its business in specialist-focused
therapeutic areas including neurodegenerative diseases, oncology, fertility
and endocrinology, as well as new areas potentially arising out of research
and development in autoimmune and inflammatory diseases.

About Merck

Merck is a global pharmaceutical and chemical company with
total revenues of EUR 7.7 billion in 2009, a history that began in 1668, and
a future shaped by approximately 40,000 (including Merck Millipore) employees
in 64 countries. Its success is characterized by innovations from
entrepreneurial employees. Merck's operating activities come under the
umbrella of Merck KGaA, in which the Merck family holds an approximately 70%
interest and free shareholders own the remaining approximately 30%. In 1917
the U.S. subsidiary Merck & Co. was expropriated and has been an independent
company ever since.

For more information, please visit www.merckserono.com
or www.merck.de

Merck Serono S.A. - Geneva, 9 Chemin des Mines, 1202 Genève, Suisse; Media relations: Tel: +41-22-414-36-00

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