Virgin Media, Eircom and BT to Discuss how to Minimise Customer Churn at CEM in Telecoms Virtual Summit

By Iqpc, PRNE
Tuesday, June 21, 2011

LONDON, June 22, 2011 -


As telecoms companies undergo unprecedented rates of customer
churn, Telecoms IQ will
be bringing
 some of the most
 telecoms professionals to tackle the most
effective ways of developing a customer experience strategy

According to the Database Marketing Institute, customer
for telecoms companies average between 10% and 67%,
with roughly 75% of customers leaving because of the way they have
been treated by the service supplied by their current

In order to address the problems of customer churn, href="">
Customer Experience in Telecoms Virtual Summit will be bringing
together top speakers from Virgin Media, AT&T, Eircom,
Grameenphone, Beyond Philosophy, Hutchison 3G Denmark, BT Global
Services, Orange FT Group, Etisalat, TELUS HR to discuss leading
edge and pioneering ways in which telecoms companies can
improve their customer experience strategies.

In an exclusive case study, Tommy Geary, the Director of
Customer Experience from Eircom, will talk about how his company
have leveraged NPS to deliver lasting customer experience
improvements within nine months.

Sean Risebrow, the Director of Customer Experience at
Virgin Media, will discuss his top ten tips for maximising the
customer experience and Carol Carol Borghesi, SVP from TELUS HR
will be focusing her presentation on practical ways of putting
customers first at the heart of any organisation.

CEM in Telecoms has already been generating a lot of excitement
amongst telecoms professionals directly involved in customer
experience. Tommy Geary from Eircom describes Telecom IQ’s customer
experience management events as, “a terrific event to hear, share
and debate great practices that will delight customers and enable
business growth.”

CEM in Telecoms Virtual Event will be taking place from 9th
August to 25th August and is the first global online
conference that is purely dedicated to helping telecoms providers
improve the customer experience. For  the full
event information and to get involved, please visit href="">

Contact Details - Sharmin Ahammad - sharmin.ahammad at, +44(0)207-368-9300

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