Al-Futtaim to Grow Stronger on Willett's Customer BlueprintBy Gmasco, PRNE
Saturday, June 12, 2010
New CEO Takes Charge of Leading the Group into a new era of Change
DUBAI, EAU, June 13, 2010 - Robert Willett, the former CEO of Best Buy International, has
placed organic growth and customer centricity as cornerstones of the
Al-Futtaim group's march into a new era of positive change; building on the
solid foundations in place. Al-Futtaim is the leading business conglomerate
in the Middle East region.
Describing himself as a simple shopkeeper, the UK business
veteran will take the reins at Al-Futtaim as Group Chief Executive Officer
and stay laser-focused on getting closer to customers of the family-owned
business which operates through 65 companies in Automotive, Real Estate and
Construction, Financial Services, Engineering, Electronics, Technologies,
Retail, Education, General Services, Leisure and Joint Ventures in 13
Omar A. Al Futtaim, Vice Chairman, Al-Futtaim said: "I welcome
Bob as the Group CEO. He and I have shared several insights and strategies on
the way forward and he has truly understood the company's overall values and
footprint. When Bob describes himself as a 'simple shopkeeper,' it's his way
of acknowledging that he has maintained his humility and kept his priorities
straight - it's all about the customer. I am confident he will bring
considerable strategic experience to the Group and enable us become truly
"Keeping it simple is how we are going to do things," said Mr.
Willett. "I'm paranoid about maximising the customer experience so my guiding
principle to grow the Al-Futtaim business across the landscape comes from
this simple premise: Focus on the customer and make sure you do the right
thing from the employees' perspective."
"Al-Futtaim has the pedigree, people and products to grow
significantly across the region and increase its relevance to its local
customers and society across multiple industries. Most importantly it has a
stable of brands that any simple shopkeeper like me would die for," said Mr.
Willett as he continues touring Al-Futtaim businesses currently operating in
To support his customer centricity focus, Willett has laid out
several good housekeeping strategies in his quest to focus on nearly 20,000
direct and indirect Group associates in the GCC countries alone, plus Egypt,
Syria, Morocco, Singapore, Malaysia, Pakistan, Sri Lanka and Western Europe.
"Our people are our 'secret sauce' we will go to great lengths
to make sure everyone in the Group plays a greater part in the business, a
lesson learned from Best Buy, one of the finest companies in the world," said
Willett, a history buff who satisfies his quest for knowledge through reading
Under Willett's leadership, Best Buy International implemented
a global 'multi channel' growth strategy to maximise the retailer's
opportunities beyond North America, entering China, Mexico, Turkey and 9
countries in Europe, in addition to Canada. Willett led the acquisition of
Carphone Warehouse in Europe to build out the capabilities of Best Buy,
enabling it to accelerate its progress to the "Connected World".
Willett, who began his career with Marks & Spencer in the UK,
has distinguished himself creditably on the international retailing landscape
by holding group CEO and Managing Director positions in major companies
across Europe, Asia and the US.
Prior to Best Buy, Willett was Global Managing Partner of
Accenture's retail practices and Executive Committee member of the global
management consultancy. Willett is also a member of the LightHaus Logic
Board, an analytics systems provider in Canada.
For any further media enquiries please contact: David D'Souza Director, Public Relations GMASCO - An Al-Futtaim group company Tel: +971-4-228-2101 Email: David.Dsouza@gmasco.com
For any further media enquiries please contact: David D'Souza, Director, Public Relations, GMASCO - An Al-Futtaim group company, Tel: +971-4-228-2101, Email: David.Dsouza at gmasco.com
Tags: Dubai, Eau, Gmasco, June 13, Middle East