Aquarium Software Supports CAA ReviewBy Aquarium Software Ltd, PRNE
Tuesday, May 17, 2011
ALTRINCHAM, England, May 18, 2011 - Aquarium Software, the leading claims management software vendor, today
announced it fully supported the Civil Aviation Authority (CAA) review into
its claims handling process, and has identified a range of solutions for the
CAA and other organisations who find themselves in need of a state-of-the-art
, efficient claims handling system.
The Aquarium statement comes in the wake of the independent review into
the CAA claims handling procedures, published last week. The review was
undertaken by Walter Merricks, CBE, following the collapse of several large
travel operator businesses and concerns surrounding claims taking longer than
anticipated to settle.
The review included several recommendations on how the CAA could improve
its claims handing procedures. These included simplifying the claim
validation process and use of an electronic claims tracking & management
system, both of which would speed up the time to settlement. Another key
recommendation was the use of modern communications with consumers such as
email, text and web-access so claimants were consistently updated on the
status of their claim from initial submission through to final settlement.
Importantly, it also proposed claimants have the opportunity to provide
electronic feedback on settlement, this input being used to further improve
the processing of future claims; all things Aquarium's claims management
solution takes in its stride.
Aquarium Software makes use of the latest "cloud computing" web
technologies to provide claims solutions that are highly flexible, simple to
deploy and enables collaborate on claims across organisations. Aquarium's
powerful business process automation tools ensure claims are speedily
validated and processed using the minimum resource necessary.
With Aquarium Software, instead of claims taking anything from six to
nine months, all the data can easily be entered into the system and processed
in a highly efficient manner. The web-based, "access-anywhere" software makes
communication and collaboration simple. With in-built messaging, coupled with
full web access to the claim file all participants have the essential
information they need at their fingertips.
Aquarium Software's Sales & Marketing Director, Mark Colonnese,
commented: "This recent report is extremely positive, it shows the CAA's
determination to tackle the problems associated with the ATOL claims process.
I applaud their willingness to learn from "best-practice" in other industries
such as the insurance sector. The CAA is clearly already making strong
progress on what can be a difficult nut to crack but with the right tools is
Founded in 2006, Aquarium Software is dedicated to providing innovative
web-based business solutions to the insurance and financial services
industries. Using the latest technologies, Aquarium provides its clients with
flexible solutions that streamline customer working practices, adapt quickly
to changing business needs and deliver immediate competitive advantage.
The Aquarium solution is flexible enough to be easily modified, without
the need for high levels of IT expertise. The commitment to web based
software and "cloud computing" also eliminates the problem of buying and
maintaining expensive computer hardware and software, freeing personnel to
focus on core business functions.
For further information contact Aquarium Software, free of charge, on
0800-781-7570 or visit www.aquarium-software.com
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Tags: Altrincham, Aquarium Software Ltd, England, May 18, United Kingdom