Frost & Sullivan Recognizes Camozzi spa for Outstanding Customer Service in the Western European Pneumatic Valves Market

LONDON, July 15, 2010 - Based on its recent research on the pneumatic valves market, Frost &
Sullivan presents Camozzi spa with the "2010 Western European Customer
Service Leadership Award." The mature and consolidated pneumatic valves
market in Western Europe requires manufacturers to excel in the area of
customer service for gaining a competitive edge. Camozzi spa has raced ahead
in the market, offering complete solutions along with outstanding customer
service.

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"Camozzi spa's C-Solutions system engineering service, developed by
leveraging the rich experience and expertise of the company's engineers and
technicians in several end-user industries like automotive, transportation,
life science and food processing, manifests a high level of customised
pneumatic automation solutions," says Frost & Sullivan Research Analyst
Ashish Prasad. "One of the prime benefits offered by this service is that the
pneumatic components such as the valves manufactured by the company can be
pre-assembled and shipped with a unique part number (to the assembly plant of
customers) which ensures faster delivery time and high-quality assembly
operations."

Camozzi spa incorporated customer relationship management (CRM) into its
service portfolio, using it to monitor each activity, right from the initial
stages of the evaluation of the needs of the customers to the final delivery
of pneumatic products. Moreover, the company assists its original equipment
manufacturer (OEM) customers in the installation and maintenance of machines,
which supports them in achieving operational efficiency. OEMs/end users
stress not only on high-quality customer service but also on the quicker
delivery of the same, which is one of the key competitive factors in the
market.

"Customers increasingly prefer just-in-time (JIT) services, which ensure
minimal downtime in their plants, thus leading to significant cost savings,"
explains Prasad. "For a supplier of pneumatic valves, it is essential to
maintain proximity with customers and constantly optimise distribution and
sales channels, which, in turn, will ascertain prompt customer service and a
wide customer base."

The company has a significant presence in key Western European markets
such as Italy, the United Kingdom and Germany. It has two large plants in
Italy, producing more than 4 million valves annually. In addition, its sales
and distribution channel is optimised through the maximum number of
distributors present in the region. Similarly, in Germany, which is the most
important market for pneumatic valves, the company operates through three
distinct channels — direct support, automation partners and distributors.
Such wide coverage and strong presence have facilitated great customer
interaction for the company, enabling it to emerge as the leader in providing
JIT services.

"Camozzi assures delivery of nearly any type of pneumatic valve on the
same day, through its extended sales organisation," says Prasad. "It has a
dense network of branches and distributors in every part of the Western
European market to ensure a faster delivery of its products directly to its
customers' manufacturing locations, in case a downtime resulted due to the
unavailability of replacement components."

Value-added services are considered as one of the key strengths of the
company and there has been continual improvement in this direction. The
integration of processes within the organisation, which also ensures lean
manufacturing, provides for real-time information sharing with customers,
streamlining processes related to order processing and so on.

Moreover, Camozzi continuously monitors and evaluates every opportunity
pertaining to improvement in current business practices and computes return
on investment (RoI) for its customers. Therefore, customers are able to
witness significant reductions in their operational costs due to the constant
support and timely service from the company. Camozzi assists customers even
after the delivery of products and services, in order to ensure maximum
utilisation of the services, after which it evaluates the level of customer
satisfaction through its CRM tools.

In addition, the philosophy of open communication with customers is
sustained through the company's "permanent open house," where the customers
are invited to visit the Camozzi facilities and meet the staff and
technicians. The Camozzi Competence Centre also offers several training
programmes for its customers, like training on pneumatic components and
dimensioning, intelligent pneumatics and so on.

Significantly, Camozzi is able to match competitors in terms of the price
of its premium services, but with better delivery and impact on customer
value. All these factors add up to high customer satisfaction, which makes
Camozzi spa the worthy recipient of the 2010 Customer Service Leadership
Award in the Western European pneumatic valves market.

Each year, Frost & Sullivan presents this award to a company that has
demonstrated excellence in the timeliness of offering a novel service. The
award recognizes efforts towards innovation, quality and cost effectiveness
as well as the impact on customer satisfaction.

Frost & Sullivan Best Practices Awards recognize companies in a variety
of regional and global markets for demonstrating outstanding achievement and
superior performance in areas such as leadership, technological innovation,
customer service, and strategic product development. Industry analysts
compare market participants and measure performance through in-depth
interviews, analysis, and extensive secondary research in order to identify
best practices in the industry.

About Camozzi spa

Camozzi spa, a company of the Camozzi Group, was founded in 1964 and
since then has specialised in pneumatic automation. The product range has
been evolving for more than forty years and now Camozzi spa designs and
manufactures a comprehensive range of highly advanced components and systems.
Today Camozzi is one of the main companies in the automation field, with a
global presence world-wide through 21 branches, exclusive distributors in
more than 75 countries.

About Frost & Sullivan

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    Contact:
    Chiara Carella
    Corporate Communications - Europe
    P: +44-(0)-20-7343-8314
    E: chiara.carella@frost.com

Chiara Carella of Frost & Sullivan Corporate Communications - Europe, +44-(0)-20-7343-8314, chiara.carella at frost.com