Leading Communications Service Provider Launches Business Transformation Program Built on Oracle
Redwood Shores, CA – July 29, 2010
News Facts
Monaco Telecom (www.monaco.mc/Pages/Accueil/monaco_actualites/a_la_une/) has selected Oracle Communications to assist in its business transformation program, Synergie, focused on convergence, customer-centricity and quality of service delivery.
In order to offer fixed, mobile, internet and television services in the Principality, Monaco Telecom needed to simplify its complex architecture and provide it with the agility necessary to stay competitive.
The company, already using Oracle Communications Billing and Revenue Management (www.oracle.com/us/industries/communications/046791.html) , will work with Oracle Communications Consulting to implement the latest upgrade. Monaco Telecom will also implement Oracle Communications Order and Service Management (www.oracle.com/us/corporate/press/050914) to deliver an integrated billing and provisioning system that spans the consumer and business mobile telephone, fixed telephone and internet protocol system markets.
This will help Monaco Telecom to streamline its business practices, enabling the company to quickly introduce new offers, improve billing flexibility and provide visibility across the entire order lifecycle.
Currently, Monaco Telecom captures customer information in more than 40 different interfaces connected to four billing systems, four databases and four different business reporting processes.
However, with Synergie, Monaco Telecom is going to drive the reconstruction of its service delivery system through defining and formalising its customer operating modes. This will be achieved using best-practice industry standards and through integrating the functionalities of existing and new applications into one common multi-channel portal.
Supporting Quotes
“This implementation will help Monaco Telecom adjust to rapidly changing market dynamics by enabling us to offer convergent services and ensuring predictable order fulfillment for an enhanced customer experience. Building a strong relationship with Oracle and Oracle Communications Consulting ensures we will receive the most effective solutions in the market to help maximise service delivery and operational efficiency,” said Martin Péronnet.” Chief Executive of Monaco Telecom.
“Our extended relationship with Monaco Telecom is testimony to the power Oracle delivers to the communications industry. We are pleased our products and services contribute strategically as Monaco Telecom transforms it business to best meet the changing demands of its customers,” said Gordon Rawling, director of EMEA marketing, Oracle Communications.
Supporting Resources
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About Oracle Communications
Only Oracle’s software and systems span the communications industry technology landscape — from carrier-grade servers, storage and IT infrastructure, to mission-critical business and operational support systems and service delivery platforms; from business intelligence applications and retail point-of-sale solutions to the Java platform running on more than two billion mobile and handheld devices. Oracle helps 100 of the world's top 100 service providers innovate and exploit new business models, build strong, profitable customer relationships, and streamline operations. For more information, visit www.oracle.com/communications
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Contact Info
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Caroline Yu Yespi
Oracle
+1.650.506.8920
caroline.yu@oracle.com (mailto:caroline.yu@oracle.com)
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Denis Davies
CMG
+44 (0)20 7067 0462
ddavies@cmgrp.com
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