NetSuite OpenAir Unifies Software AG's Worldwide Services Organization

By Netsuite Inc., PRNE
Wednesday, July 7, 2010

Global Services Group of 3,500 Employees in 59 Countries Cuts Costs and Stays Synchronized With World's Leading Professional Services Automation Solution

LONDON and SAN MATEO, California, July 8, 2010 - NetSuite Inc. (NYSE: N), the industry's leading provider of cloud-based
enterprise resource planning (ERP) / financial suites, today announced that
Software AG (TecDAX: SOW), the global leader in Business Process Excellence,
has achieved significant productivity gains by implementing the NetSuite
OpenAir professional services automation (PSA) solution. By moving its PSA
system to the cloud, Software AG has been able to merge all of its Global
Consulting Services division resources and budgetary data and standardize on
a single solution, reducing administrative overhead by 8 (eight) percent and
gaining global control over its professional services business improving
project management & administration, forecasting, and revenue accounting

The NetSuite OpenAir solution has given Software AG real-time global
visibility into its entire professional services organization and is also
used in other areas like R&D, covering more than 2,000 employees in 59
countries. As the global leader in Business Process Excellence, Software AG
integrated the NetSuite OpenAir solution using its own webMethods Integration
Server, connecting seamlessly with ERP systems, including SAP and other
financial systems used by various subsidiaries within Software AG. NetSuite
OpenAir directly generates professional services-related invoices and
processes timesheets and expenses, eliminating the need for manual re-keying
of data. For more information about NetSuite OpenAir PSA, please visit

Seeing the Big Picture

Before the NetSuite OpenAir PSA deployment, Software AG used an ad hoc
collection of spreadsheets and various point solutions to manage its
international services organization. Many of the systems were of a "black
box" nature giving the global managers little data visibility in or out of a
particular office or country. The global management team had only limited
insight into their local territories, and minimal understanding of the
interaction between utilization rates and budget requirements. At a global
level, Software AG was unable to understand the big picture of its worldwide
services operation in real-time, leading to costly inefficiencies.

NetSuite OpenAir gives management real-time insights into professional
services activities without constraining the on-the-go nature of modern
services professionals. By operating in the cloud, NetSuite OpenAir gives
managers and professionals in the field access to the same tools and data, no
matter where they are.

"We can now understand where our information comes from and how it's
being computed," said Markus Kupper, Senior Director Global Consulting
Services Operations Management at Software AG. "Not having to worry whether
the data is actually correct freed us up to focus on higher strategic values
such as how to efficiently manage a project, forecasting, and revenue

Since implementing NetSuite OpenAir, Software AG has realized substantial
administrative overhead savings, while improving project records, reducing
non-billable work, and improving expense and invoicing management. Because
NetSuite OpenAir is flexible and customizable, Software AG was able to adapt
the solution to meet the needs of every one of its worldwide professional
services groups.

NetSuite OpenAir is the leading provider of cloud computing services
automation software, offering Services Resource Planning (SRP) and
Professional Services Automation (PSA). NetSuite OpenAir helps services
organizations streamline key business processes, cut costs, improve
productivity and increase visibility across their organizations.

For more information about NetSuite, visit For
more information about NetSuite OpenAir, visit

NOTE: NetSuite and the NetSuite logo are registered service marks of
NetSuite Inc.


Mei Li of NetSuite Inc., +1-650-627-1063, meili at; or Patrick Yiu of Brands2Life, +44-(0)-20-7592-1200, patrick.yiu at, for NetSuite Inc.

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