Centris AG - Strong Customer Support Thanks to CA Technologies

By Ca Technologies, PRNE
Tuesday, June 29, 2010

The Leading Swiss IT Service Provider for Health and Accident Insurers Relies on CA Service Desk Manager to Pursue a No-compromise Policy When it Comes to Top Quality Customer Support

ZURICH, June 30, 2010 - The leading Swiss IT service provider for health and accident insurers,
Centris AG, based in Solothurnsupports around 4,500 users in 28 companies
to manage in excess of 1.5 million insured persons. An important element
of the service portfolio of Centris, is the "Swiss Health Platform" (SHP),
which is used by approximately 1,000 users. The quality of the customer
support provided by Centris is the make or break factor for the
competitiveness of this complex platform. As a result of market analysis,
Centris chose CA Service Desk Manager from CA Technologies as the best
solution for ensuring excellent customer support standards and can be
easily maintained and supported in-house.

(Logo: www.newscom.com/cgi-bin/prnh/20090605/349279 )

Using CA Service Desk Manager in conjunction with ITIL processes
enables Centris and its customers to simplify, integrate and automate
the support processes and make them more transparent. The workload on
Centris's IT administration team has been reduced and the support
processes have been made significantly more efficient for the customers.
Change requests, release changes, error and event messages etc. can now be
processed and dealt with far quicker, which results in higher productivity
and greater customer satisfaction.

Martin Cetin, Head of Customers and Market at Centris AG commented,
"The functionality of CA Service Desk Manager enables Centris to stand out
from the competition, as the high level of availability of the applications
and fast problem solving are key criteria in the insurance industry.
Identifying and prioritising IT problems has helped us to automate a high
number of our routine IT processes, which has lead to a reduction in the
workload on our IT administration team."

About CA Technologies

CA Technologies (NASDAQ: CA) is an IT management software and
solutions company with expertise across all IT environments - from
mainframe and distributed, to virtual and cloud. For additional
information, visit CA Technologies at www.ca.com. Follow CA
Technologies on Twitter at www.twitter.com/cainc.

Media Contact: Lisa Stassoulli, CA Technologies, Principal Communications , +44(0)1753-241372, lisa.stassoulli at ca.com

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