eServGlobal Announces Record Traffic During the Holy Month of RamadanBy Eservglobal, PRNE
Tuesday, October 12, 2010
PARIS, October 13, 2010 - eServGlobal Limited (LSE: ESG & ASX: ESV), a global telecoms
software vendor specializing in Mobile Money and Value-Added Services (VAS),
today announced record breaking recharge traffic was achieved by its
customers during the month of Ramadan.
During the 4 week Ramadan period, traffic at a single operator
achieved a performance of one million recharge attempts per busy hour.
Another customer experienced record recharge traffic 2.5 times higher than
average during a single 24 hour period, well in advance of other peak
A trend for increased mobile phone traffic during this period
has been observed in recent years, a result of a desire to connect to friends
and family and compounded by the advent of Ramadan focussed phone
applications related to prayer and fasting. As the adoption of these
technologies increases, so does the strain on the network and the need for
advanced solutions. Innovative companies such as eServGlobal are at the
forefront of providing robust, proven and intuitive solutions
eServGlobal pre-empted this demand by working with operators
in Syria, Morocco, Tunisia, Pakistan and Algeria to maintain network
stability during the four week period culminating in a peak traffic event
during the Festival of Breaking the Fast, Eid, between 9 and 11 September
With a constant focus on operator satisfaction, and as part of
its customer support policy over the last decade, eServGlobal undertakes such
preparations for expected peak traffic periods such as holidays, New Year's
Eve and other national events. Audits and preventative actions are carried
out in the weeks leading up to the event producing a result of close to zero
incidents. In this instance, eServGlobal again achieved an impressive
performance across all 32 recharge solutions deployed for 23 customers in 21
countries. The company has more than 24years' experience in providing its
customers with the industry-leading expertise and comprehensive support to
innovate in their local markets.
eServGlobal's leading recharge solution, PayMobile, offers
operators a flexible recharge management system which maximises revenue and
minimizes churn, by ensuring customers evolving needs are satisfied.
PayMobile also has the ability to provide innovative Mobile Money Services
such as mobile wallets, domestic money transfer and has a native interface to
the international remittance hub HomeSend.
"At times of increased end-user expectations, we understand
the urgency and importance of maximizing our customers' revenue and their
subscribers' satisfaction," commented Craig Halliday, COO, eServGlobal, "Our
foresight, preparation and advanced technological solutions led to these
stunning figures and we pride ourselves on our agility and customer focus."
eServGlobal specializes in Mobile Money solutions and
Value-Added Services (VAS), to help Telco Service Providers increase their
revenue and gain and maintain customer ownership.
eServGlobal invests heavily in product development, using
carrier-grade, next-generation technology and aligning with the requirements
of more than 60 customers in over 45 countries. For 24 years, mobile, fixed,
Internet and multiplay telco providers have used our capabilities to lead and
innovate in their local markets, leveraging their core assets and their
trusted agent and subscriber relationships.
With 13 offices globally, eServGlobal provides full
"end-to-end" and "any account to any account" Mobile Financial Services and
International Money Transfers.
Our Value Added Services in promotions, loyalty, messaging,
and multiplay are focused around the transaction and enable service providers
to engage with the subscriber in a personalized and dynamic manner.
To reduce time-to market and manage exposure to CAPEX, we now
offer multiple licensing alternatives, including SaaS-based flexible,
eServGlobal is listed on the Australian Securities Exchange
(ESV) and the London Stock Exchange AIM (ESG). More information at:
For further information, please contact: eServGlobal: Alison Cheek, Communication Manager, alison.cheek at eservglobal.com, T: +33-6-87-96-77-46, F: +33-1-46-12-77-49
Tags: Eservglobal, France, October 13, Paris