Tesco Bank Selects Cable&Wireless WorldwideBy Cablewireless Worldwide, PRNE
Monday, November 15, 2010
Cable&Wireless Worldwide to Provide Data Centre Services and Hosted Contact Centre Solution
LONDON, November 16, 2010 - Tesco Bank has chosen Cable&Wireless Worldwide to provide
managed data centre services and a hosted telephony solution to support its
banking and insurance customer service centres in Newcastle and Glasgow.
C&W Worldwide will provide a range of solutions to ensure that
customer calls are routed through to the appropriate member of staff, with
the necessary information for them to handle the calls in a timely and
The service, which will use C&W Worldwide's global, high-speed
next-generation network, is fully scalable and can provide the flexibility to
grow as the bank continues to develop.
Jim Marsh, Chief Executive Officer, Cable&Wireless Worldwide,
comments: "We're absolutely delighted to be working with Tesco Bank, and are
looking forward to providing the highest levels of service to them. The
solutions we'll be providing will help Tesco Bank deliver great service to
About Cable&Wireless Worldwide
Cable&Wireless Worldwide (LSE: CW.) is one of the world's
leading mission critical communications providers, delivering a range of
high-quality managed voice, data and IP-based services and applications to
large multinational companies, governments, carrier customers and resellers
across the UK, Asia Pacific, India, Middle East & Africa, Continental Europe
and North America.
Reaching 20,500km in length, Cable&Wireless Worldwide owns the
UK's largest fibre network dedicated to business users of telecoms, and
provides ubiquitous nationwide access through a combination of fibre,
digital, microwave, radio and leased circuits. The network has presence in
over 400 towns and cities in the UK, with 802 unbundled exchanges covering
55% of the population.
Internationally, Cable&Wireless Worldwide's global
next-generation network (NGN) stretches to more than 500,000km, including
interests in 69 global cable systems, and provides connectivity to 153
countries. The Group's IP-based Multi-Service Platform, operates across the
NGN, offering a single environment on which voice and data applications can
be converged to drive business efficiencies. Cable&Wireless Worldwide's
network is uniquely designed with inbuilt resilience and the capability to
re-route traffic in the event of failure of one or more paths, particularly
at the international level.
With more than 6,200 colleagues globally, Cable&Wireless
Worldwide is committed to delivering exceptional customer service and
developing long term partnerships with its customers.
To find out more, visit www.cw.com.
About Tesco Bank
- Tesco Bank is the UK's largest supermarket bank. Since its launch in 1997, it has grown to have 6.5 million customer accounts across 28 financial products and services. - Its principal activities are: general insurance - motor, home, pet and travel; credit cards and personal loans; personal savings; Tesco Compare and a network of cash machines (ATMs). - Products are sold through multiple channels including in-store, by telephone and online. - Tesco Bank is fully owned by Tesco plc. - Tesco Bank is a trading name of Tesco Personal Finance plc. Registered in Scotland No. 173199. Registered Address: Interpoint Building, 22 Haymarket Yards, Edinburgh, EH12 5BH Contact: Rebecca Honeyman Hotwire PR D: +44-(0)-207-608-4637 T: +44-(0)-207-608-2500 E: email@example.com
Contact: Rebecca Honeyman, Hotwire PR, D: +44-(0)-207-608-4637, T: +44-(0)-207-608-2500, E: rebecca.honeyman at hotwirepr.com
Tags: Cable&wireless Worldwide, London, November 16, United Kingdom