VocaLink Research Shows a Demand for a New Mobile Payments Proposition

'The Voice of the Customer' Research Reveals 42 per Cent of UK Consumers With a Bank Account and Half of Those who Already Make Online Payments Would Find Making a Payment Immediately via a Mobile Phone Extremely Valuable

AMSTERDAM, October 24, 2010 - VocaLink, the international payment specialist, today published 'Voice of
the Customer' research which shows the ability to make inter-bank payments
immediately via a mobile phone holds a strong appeal for the modern consumer
due to its speed and convenience. The research also reveals an increase in
customer recognition of the Faster Payments Service. The research, conducted
with consumers and small and medium enterprises during July 2010, looked to
measure the appeal of making and receiving inter-bank payments, in real-time,
from a mobile phone and to establish what was considered important when using
such a service. The research also measured their awareness and experience of
faster payments in the UK.

The research was conducted using the new VocaLink Immediate
Payments proposition as the model to test consumer attitudes. This
proposition, to international communities, leverages VocaLink's experience in
building and operating the award winning UK Faster Payments Service.

According to the research, rather than using cash, cheque or
card, Immediate Payments would be the most popular payment method option for
transferring money to friends or family (53%) and when paying urgent bills
(44%). Consumers would also be willing to pay 5p per transaction to use the
service.

For people used to making online payments, they would find the
Immediate Payments service via the mobile phone appealing as it means they
would not need to access a PC or go through the usually complex process of
logging in. A mobile phone is considered much more accessible, easy to use
and convenient.

Small and medium enterprises were also questioned as part of
the survey with 76% agreeing the service would appeal to them as a small
business. Being paid straightaway is the most widely perceived benefit of the
Immediate Payments proposition, followed by the certainty of knowing you are
paid, no late payment and no bounced cheque. Such was the appeal to sole
traders over traditional payment methods that they would be willing to pay
the cost of the payment themselves rather than their customers having to bear
it.

Kris Kubiena, Director of Consulting Services at VocaLink,
says, "Our research shows that as mobile phone usage continues to grow,
Immediate Payments has the potential to become ubiquitous. In today's modern
world, both consumers and small businesses need to be able to move money
instantly and easily. The Faster Payments Service in the UK has facilitated
this requirement and now we have the ability, through Immediate Mobile
Payments, to offer this service to international audiences.''

Note to Editors

About the VocaLink Consulting Services Immediate Mobile
Payments research

VocaLink's research, conducted by market research firm Accord,
was a representative online panel of 2,000 British adults with bank accounts.
The data was weighted to match the profile of the British adult population.
An online panel was used rather than a telephone omnibus because this enabled
VocaLink to show the respondents a demonstration of how the proposition would
work.

We also identified respondents in this sample who were sole
traders, self employed or ran small businesses. This provided a sample of 301
SMEs and sole traders.

All interviews, both quantitative and qualitative, were
conducted independently and in accordance with the Market Research Society's
code of conduct in July 2010.

About the VocaLink Consulting Services Faster Payments research

The method employed a telephone omnibus survey among a
representative sample of the British adult population. The survey was
conducted in July 2010 and comprised 2,001 adult interviews of which 1,817
held bank accounts. These personal current account holders are the focus of
the Faster Payments tracking research and the approach was identical to the
two previous tracking surveys in 2008 and 2009 in order to facilitate direct
comparison.

About VocaLink

VocaLink is a specialist payments partner to banks, their corporate
customers and government departments. We design and deliver smarter domestic
and international automated payments systems, and smarter ATM switching
solutions. In fact, our switching platform connects over 60,000 ATMs, the
world's busiest network, while our payments platform processes over 500
million payments per month.

Having pioneered electronic payments for over 40 years it's perhaps no
surprise that many major organisations have come to rely on our services.

For example, our Real-time Payments Platform is the central
infrastructure for the UK's Faster Payments Service, whilst we are working
with BGC, Sweden's leading payments provider, to provide outsourced
processing for the majority of Sweden's domestic payments.

We are very proud of our service delivery record. Our platforms operate
on never-fail technology to ensure total reliability and availability 24
hours a day allowing us to meet our customer needs.

In short, our smarter payments capabilities offer banks, corporates and
government departments reach throughout SEPA and beyond.

VocaLink. Safer payments, smarter partner.

For more information please see www.vocalink.com or
contact:

    Zoe Gray
    Hotwire (PR for VocaLink)
    +44-(0)207-608-2500

Zoe Gray, Hotwire (PR for VocaLink), +44-(0)207-608-2500