ForeSee Results Boosts UK Presence with New Managing Director and a London OfficeBy Foresee Results, PRNE
Wednesday, December 8, 2010
LONDON, December 9, 2010 - ForeSee Results, market leaders of customer satisfaction analytics, have
today announced the opening of a new London office and the appointment of
Mansoor Malik as Managing Director for the UK. The company also added
additional staff to the London office, including additional sales, customer
service and analysis personnel.
"We've been present in the UK for three years now and have experienced
tremendous success helping both native and global companies to improve their
customer experience," said Don Morrison, vice president at ForeSee Results.
"We're thrilled that the demand for our services and expertise has reached a
point where expansion is necessary."
"UK companies are quite savvy and understand the value that a satisfied
customer can bring," said Mansoor Malik. "Extensive research shows that a
satisfied customer is more likely to buy, recommend, return, and be loyal to
the brand, and those are behaviours that lead to financial success. You
cannot manage what you do not measure and utilizing the proven technology of
ForeSee Results allows companies to measure customer satisfaction with great
precision. I'm proud to be joining a team that can translate that research
into helping companies gain tangible return on investment."
ForeSee Results already works with many blue chip companies to measure
and manage cross-channel customer satisfaction, including British Airways,
Debenhams, Virgin Media, Kelloggs, Ticketmaster, and Aurora Fashions, among
others. The company plans to recruit more local customer support and delivery
personnel in the next six months as it continues to invest in and grow the
"Over the past year, ForeSee Results has been able to quantify how
customer experience can impact loyalty, word of mouth, and future purchases,
which has been invaluable information for us," said Tom Williams, Group Head
of E-Commerce at Aurora Fashions. "We're thrilled to hear they'll be
expanding their operations in London so that even more UK companies can take
advantage of their world-class methodology."
Prior to joining ForeSee Results, Malik held several senior sales and
marketing management positions including Head of Software Sales and Alliances
at LBi, Head of Strategic Development EMEA at Endeca Technologies, and
Business Development Manager at VistaPrint.com.
He holds a BSc in Business Administration and a BA in Economics from
Boston University and an MBA from INSEAD, France.
NOTE: On 22 December, ForeSee Results will be releasing its fourth annual
report rating customer satisfaction for the top 40 online retailers in the
UK. Each company will be assigned a score on the study's 100-point scale,
allowing for comparison between companies. Please contact Nikki Alvey
(Nikki.email@example.com) to be added to the mailing list to receive
the report when it is released, or download a free copy of the 2009 ForeSee
Results Christmas Retail Satisfaction Index from ForeSee Results' website.
About ForeSee Results
As the leader in customer satisfaction measurement, ForeSee Results
captures and analyses voice of customer data to help organisations increase
loyalty, recommendations and marketing value. Using a patented, scientific
methodology developed at the University of Michigan, ForeSee Results
identifies improvements across all channels and touch points that drive
customer satisfaction. With over 55 million survey responses collected to
date and benchmarks across dozens of industries, ForeSee Results offers
unparalleled expertise in customer satisfaction measurement and management
around the globe. ForeSee Results can be found online at
Press Contact Nikki Alvey, The PR Network Tel: +44-(0)-7973-354-706 Nikki.firstname.lastname@example.org
Nikki Alvey, The PR Network, +44-0-7973-354-706, Nikki.alvey at theprnetwork.co.uk
Tags: December 9, Foresee Results, London, United Kingdom