Suncorp Realizes Business-Aligned Management of Guidewire ClaimCenter(R) Services and More With FireScope Unify(TM)

By Firescope, PRNE
Tuesday, January 18, 2011

Rapid 30-day implementation of FireScope enabled Suncorp to manage 13 of their most critical business services for improved customer service

SYDNEY, January 19, 2011 - FireScope, a leading developer of Business Service Management solutions,
announced today that Suncorp, one of Australia's largest diversified
financial services groups, is now utilizing FireScope Unify(TM) to manage IT
operations to ensure optimal business outcomes.

The group, which serves over 9 million insurance and banking customers,
was facing a challenge that impacts many CIO's today: How to scale IT
infrastructure to satisfy increasing demand, without impacting customer

An early initiative to deliver management dashboards for Guidewire,
Suncorp's platform for managing insurance claims, using legacy monitoring
tools found scope for improvement. As a result, Suncorp partnered with
FireScope to deploy its Unify(TM) solution and delivered a single business
service view in less than 5 days of starting the Proof Of Concept by
leveraging and augmenting legacy monitoring tools.

"Suncorp now manages its entire Guidewire ClaimCenter environment -
including storage, servers and applications - using FireScope. This approach
gives Suncorp a 'Business Services View', which is a single view of all
performance metrics and issues that provides it with a clear management
advantage," said Jeff Smith, CEO Suncorp Business Services.

Suncorp has now identified over 200 business critical services to be
managed by FireScope Unify(TM).

"More than ever before, executives realize the competitive advantage of
tightly aligning IT with business outcomes," said Peter Molloy, VP Australia
& New Zealand of FireScope. "FireScope discovers and monitors the
relationships of IT services to the customers receiving them, by type,
quality and business impact. I see many trying to get that outcome, but I'm
yet to see others delivering on the promise in a timely or cost effective

More information, including an executive briefing that details
FireScope's approach to managing the Guidewire Insurance Suite can be found

About FireScope:

FireScope, the fastest growing ITSM software company is a leading
developer of groundbreaking IT Service Management (ITSM) solutions that are
revolutionizing how businesses conduct IT operations. In addition to its Dash
network and application monitoring solution, FireScope's suite of products
includes three primary enterprise offerings: Unify(TM) Business Service
Management (BSM) - your dashboard for enterprise IT strategy; Orchestrate(TM)
Configuration Management Database (CMDB) - your playbook for IT Operations;
and Comply(TM) - your compass for managing IT compliance. FireScope Inc.,
headquartered in Huntington Beach, California has offices in Sydney, New
, Dallas and London. To learn more about FireScope and its advanced ITSM
solutions, visit or call +1-877-780-3473.

FireScope, +1-877-780-3473, pr at

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