ICMI's ACCE Event to Partner with the Beacon of Hope Resource Center to Restore New Orleans Neighborhoods Impacted by Katrina

COLORADO SPRINGS, Colorado, May 19, 2010 - The ICMI ACCE Conference & Expo, the annual global gathering for the
contact center community, announced that it will team with Beacon of Hope
Resource Center to assist residents of New Orleans affected by Hurricane
Katrina on Sunday, June 13 from 9AM - 1PM. The "Restore New Orleans" project
is a component of the ACCE 2010 Conference and Expo, which will take place
June 14-17 at the Sheraton New Orleans Hotel. ICMI staff, as well as ACCE
attendees and exhibitors, will volunteer to help with landscaping, painting,
and other activities.

"Giving back to the community, especially in this case, is a high
priority for ICMI," said, Joy Sobhani, ICMI Conference Director. "The
horrific destruction caused by Katrina — as evidenced by the fact that so
many areas of New Orleans are still in desperate need of help — makes us
realize how important it is that everyone contribute their time and resources
to restore this city to its former glory. We look forward to bringing
together a group to help make a difference."

"Five years after Hurricane Katrina, the effects of the widespread
destruction and chaos are still very evident here in New Orleans," said Tina
Marquardt, Executive Director of Beacon of Hope Resource Center. "Many homes
still remain boarded up and in need of repair; residents who were forced to
leave the area are still hoping to return, but cannot afford to make the
repairs necessary to allow them to move back into their homes. Many parishes
still show the ravages of flood damage. We are grateful for the generosity of
ICMI and the business community to work with us to help restore our city."

ACCE 2010 exhibitors and attendees interested in participating in the
"Restore New Orleans" project can register at
www.icmi.com/acce2010/volunteer.

ACCE provides valuable insight into how to improve a center's performance
by better managing people and resources, improving operations, properly
selecting and implementing technology, and more. The event will address the
needs of all contact center professionals, including:

    -- Senior Level VPs and Directors who are accountable for strategic
       planning and alignment
    -- New and Experienced Managers responsible for operational and tactical
       plans
    -- Team Leaders and Supervisors in charge of day-to-day operations,
       coaching and monitoring
    -- Analysts who require a fundamental understanding of industry
       principles
    -- CIOs who desire financial improvements from enhanced call center
       operations
    -- CTOs who require integration of call center strategy with other
       internal departments
    -- Customer Support Professionals who need to acquire new skills for
       their everyday jobs

ACCE 2010 is presented by ICMI, one of the contact center industry's most
respected organizations. To register to attend this event, or to find out
more about the conference, media registration, and exhibition opportunities,
please visit www.icmi.com/ACCE2010.

About ICMI

The International Customer Management Institute (ICMI), celebrating its
25th anniversary in 2010, is the leading global provider of comprehensive
resources for customer management professionals — from frontline agents to
executives — who wish to improve contact center operations, empower contact
center employees, and enhance customer loyalty. ICMI's experienced and
dedicated team of industry insiders, analysts, and consultants are committed
to providing uncompromised objectivity and results-oriented vision through
the organization's respected lineup of professional services including:
Training and Certification, Consulting, Events, and Informational Resources.
Founded in 1985, ICMI continues to serve as one of the most established and
respected organizations in the call center industry. ICMI is a part of UBM
Live which provides leading integrated media solutions and professional
services across 20 different markets. Operating across the globe, its events,
training, publications, awards programs and websites offer professionals in
Interiors, Security, Venues, Customer Management, Safety & Health and
Facilities the ultimate experience in learning, networking, and business
development.

About Beacon of Hope Resource Center

Beacon of Hope Resource Center, a 501(c)3 non-profit corporation, was
formed by homeowners Denise and Doug Thornton on February 14, 2006. The
mission of the Beacon of Hope Resource Center is to assist all homeowners in
the City of New Orleans in the rebuilding process and to provide a sanctuary
for neighbors looking for a way back home. Encouraging civic action,
fostering repopulation, providing information and resources is the foundation
on which we build and grow. Beacon of Hope empowers residents to facilitate
their own recovery while providing a hub of resident-drive activities and a
safe environment to create the synergy essential for restoring viable
neighborhoods and improve the overall quality of life for residents.

For further information about ICMI and ACCE: Rachel Ostafi, Event Marketing Manager, ICMI, +1-610-284-1220, rostafi at icmi.com; or for further information about Beacon of Hope Resource Center: Tina Marquardt, Executive Director, +1-504-309-5120, tina at lakewoodbeacon.org